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My Form Has An Error, How Do I Fix It

Jun 30 2026 | By: PhotoBiz Knowledge Base

How to Fix PhotoBiz Form Error Codes and Submission Errors

Overview

PhotoBiz Form & Contract Builder allows you to create forms that visitors can complete and submit directly through your website. In some cases, a client may see an error message or error code when trying to submit a form.

This guide explains the most common PhotoBiz form submission errors, what causes them, and how to fix them. You can use this article to troubleshoot form errors related to Spam Protection settings, Google reCAPTCHA, deleted forms, monthly submission limits, and Square payment connections.

By the end of this guide, you will know where to check your form settings and how to resolve the most common form error codes.

Before You Begin

Before changing any settings, confirm a few basic details about the form error.

Check that the form still exists in your PhotoBiz account and that the client is using the correct form link. If the form includes a payment field, confirm whether other clients are able to submit payments successfully. If the issue is only happening for one client, the problem may be related to the information they entered, their browser session, or their payment details.

For payment-related errors, ask the client to refresh the form page before trying again. If a form was already open when a merchant connection was updated, the client usually needs to reload the page before the updated connection is recognized.

Where to Find Spam Protection Settings

Some form error codes are caused by Spam Protection settings in your PhotoBiz account. These settings allow you to block specific email addresses, domains, IP addresses, or words from being submitted through your forms.

To review these settings, log in to your PhotoBiz account and click MY ACCOUNT in the left-side menu. Mouse over SETTINGS at the top of your My Account control panel, then click SPAM PROTECTION from the drop-down menu.

The Spam Protection section includes the following areas:

  • Blacklisted Domains and Email Addresses
  • Blacklisted IPs
  • Restricted Words
  • Google reCAPTCHA Site Key and Secret Key

These tools can help reduce spam, but broad restrictions can accidentally block real clients. For example, blocking a full email provider such as @gmail.com may prevent many legitimate visitors from submitting your form.

Learn More: How To Edit Spam Protection Settings

Google reCAPTCHA Issue or Submit Button Not Working

A Google reCAPTCHA issue can prevent a form from submitting correctly. In some cases, the submit button may not work as expected.

This is usually caused by incorrect Google reCAPTCHA settings. Your reCAPTCHA Site Key and Secret Key must be entered correctly and must match the domain where your form is being used.

To fix this issue, log in to your Google reCAPTCHA account and confirm that the Site Key and Secret Key are correct for your website domain. Then, return to your PhotoBiz Spam Protection settings and confirm that the keys are entered correctly.

You can access Google reCAPTCHA here:

https://www.google.com/recaptcha

If the keys do not match your domain, the form may fail to submit.

Learn More: How To Update Google reCAPTCHA Keys

Unexpected Error: Form Deleted or Incorrect Form Link

An unexpected error can occur if the form has been deleted or if the client is using an incorrect form link.

First, check whether the form still exists in your PhotoBiz account. If the form was deleted, you will need to recreate it. If the form still exists, copy the correct form link and update it anywhere the old or incorrect link was used.

After updating the link, open the form in a browser and submit a test entry to confirm it works correctly.

EC2: Blacklisted IP Detected

Error Code EC2 means the IP address used to submit the form is listed in your Spam Protection settings.

To fix this issue, open your Spam Protection settings and review the Blacklisted IPs field. Remove the IP address causing the issue, or clear the field as a failsafe if you are not sure which IP address is blocking the submission.

After saving your changes, ask the client to refresh the form page and submit the form again.

Learn More: How To Edit Spam Protection Settings

EC3: Restricted Word Detected

Error Code EC3 means the form submission contains a word listed in your Spam Protection settings.

To fix this issue, open your Spam Protection settings and review the Restricted Words field. Remove the word that is blocking the submission, or clear the restricted words list as a failsafe.

After saving your changes, refresh the form page and try submitting the form again.

If you are using Google reCAPTCHA, it is generally safe to keep the Restricted Words field empty. reCAPTCHA helps protect your forms from automated spam without relying on manually blocked words.

Learn More: How To Edit Spam Protection Settings

EC4: Blacklisted Domain or Email Detected

Error Code EC4 means the email address or domain used in the form submission is listed in your Spam Protection settings.

To fix this issue, open your Spam Protection settings and review the Blacklisted Domains and Email Addresses field. Remove any entry that may be blocking the client’s email address.

Use caution with broad domain restrictions. For example, blocking @gmail.com, @yahoo.com, or another common email provider may prevent real clients from submitting your forms.

After saving your changes, ask the client to refresh the form page and submit again.

Learn More: How To Edit Spam Protection Settings

EC 7.5: Square Payment Error

Error Code EC 7.5 occurs when a form payment is connected to Square, but the Square merchant connection is outdated or no longer authorized.

This most commonly affects accounts that do not display a Location ID in Merchant Settings. A visible Location ID confirms that the Square connection is current.

To fix this issue, reconnect your Square merchant account in PhotoBiz. After Square is successfully reconnected, confirm that the merchant is marked as Active and that a Location ID appears in Merchant Settings.

You can follow this guide to reconnect Square:

How to Reconnect Your Square Account in PhotoBiz

After Square is reconnected, the client must refresh the form page before trying again. If the form was already open when the error occurred, it may continue showing the same EC 7.5 error until the page is reloaded.

Ask the client to refresh the browser page, re-enter their payment information, and submit the form again.

Reconnecting Square does not affect past transactions or existing orders. Clients do not need a new form link after the connection is updated.

S296: Square Payment Error

Error Code S296 is a Square payment error that can occur when a client submits a PhotoBiz form with payment.

This error may be caused by an outdated Square connection, missing payment information, incorrect billing details, or information entered incorrectly on the form. Because reconnecting Square is quick and easy, start by refreshing the Square connection first.

Reconnect your Square merchant account in PhotoBiz, then confirm that the merchant is marked as Active and that a Location ID appears in Merchant Settings.

You can follow this guide to reconnect Square:

How to Reconnect Your Square Account in PhotoBiz

After reconnecting Square, ask the client to refresh the form page, re-enter their payment information, and submit the form again.

If the error continues after Square has been reconnected, the issue is most likely related to the information entered on the form. Ask the client to carefully check all required payment and billing details, including the card number, expiration date, CVV, billing address, and any required contact fields.

If other clients are successfully submitting payments, this usually means your Square connection is working correctly and the S296 error is specific to the client’s payment or billing information.

Monthly Form Submission Limit Reached

This error occurs when your account has reached its monthly form submission limit.

PhotoBiz accounts include a monthly form submission limit. If that limit is reached, new form submissions may not go through until more submissions are available.

To resolve this issue, you can purchase additional form submissions through Premium Upgrades in your PhotoBiz account. You can also wait until the 1st of the next month, when the monthly submission count resets automatically.

Additional Troubleshooting Notes

If a client continues to receive an error after you update your settings, have them refresh the browser page before submitting again. This is especially important for payment forms using Square.

For Square payment errors, reconnecting Square does not change past transactions, existing orders, or previous form submissions. It only refreshes the merchant connection used for new payments.

For Spam Protection errors, review your blocked entries carefully. Very broad filters can block legitimate clients. When in doubt, remove the restriction and rely on Google reCAPTCHA to help reduce automated spam.

If the issue only affects one client, ask them to try a different browser, clear their browser cache, or submit from a different device. If the issue affects every client, review the form link, Spam Protection settings, reCAPTCHA settings, and merchant connection.

STEP ONE

Log into your PhotoBiz account and click on MY ACCOUNT on the left-side menu. The key to fixing form error codes is to get familiar with your Spam Protection settings.

STEP TWO

Mouse over SETTINGS at the top of your My Account control panel and click on SPAM PROTECTION in the drop down menu that opens.

GOOGLE RECAPTCHA

The first section is information to enable Google reCAPTCHA. You can check our SITE KEY and SECRET KEY for your domain by logging into your Google reCAPTCHA account at the link below:

https://www.google.com/recaptcha

SPAM POLICY

The Spam Policy section includes the following options:

  • BLACKLISTED DOMAINS AND EMAIL ADDRESSES
  • BLACKLISTED IPS
  • RESTRICTED WORDS

In this section, you can add or remove restricted emails, IP addresses or words that you don’t want to allow to be submitted. However, use caution with restricting emails and words so you don’t cause an error code for a client you may want to be able to reach you.
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