How Do I Reconnect Square as a Merchant?

How to Reconnect Your Square Account in PhotoBiz

If Square payments are not processing in your PhotoBiz account, reconnecting your Square merchant is the most common and effective fix. This resolves issues such as the s296 error, missing Location ID, authorization errors, or checkout failures on forms, invoices, and online orders.

In most cases, this happens when Square refreshes security permissions for connected apps. When Square updates these permissions, PhotoBiz must reconnect to your Square account to restore payment authorization.

This guide walks you through reconnecting Square, confirming the connection is active, and testing payments to ensure everything is working properly.

Reconnecting Square only refreshes the secure connection between Square and PhotoBiz. It does not delete past transactions, order history, or customer data.

Common Signs You Need to Reconnect Square

You may need to reconnect your Square account if you notice any of the following:

• Error s296 during checkout
• Payments failing on forms or invoices
• Online orders failing at checkout
• Square merchant showing Inactive in PhotoBiz
• Location ID missing in your merchant settings
• Clients reporting payment submission failures

If you are experiencing any of these issues, reconnecting Square usually resolves the problem.

Quick Check: Is Square Experiencing an Outage?

Before reconnecting, confirm that Square is not experiencing a system-wide outage.

Visit Square’s status page:

https://www.issquareup.com

If Square services are temporarily unavailable, payments will fail regardless of your connection status. Wait until Square services are restored, then test payments again.

If Square is operating normally, continue with the steps below.

Before You Begin

Before you begin, make sure you have:

• Access to your PhotoBiz account
• Your Square login credentials
• Admin-level permissions in Square to approve third-party access
• Access to the same Square account originally connected to PhotoBiz

If you recently changed your Square password, updated two-factor authentication, or modified Square account permissions, reconnecting is required to restore payment access.

STEP ONE

Log into your PhotoBiz account and click ECOMMERCE from the left-side menu.

STEP TWO

At the top of the ECommerce control panel, hover over PAYMENT and click MERCHANTS from the dropdown menu.

STEP THREE

Click directly on your Square merchant. In most accounts, this is labeled Credit Card – Square.

STEP FOUR

On the merchant settings page, click the RECONNECT button.

STEP FIVE

A new window will open prompting you to log into your Square account.

When Square asks for permission to update access for PhotoBiz, click ALLOW to continue.

You will see a confirmation message once the connection is successful.

FINAL STEP

Return to your PhotoBiz merchant settings.

Set Active to YES, then click SAVE CHANGES at the bottom of the page.

When the connection is successful, a Location ID will appear in the merchant settings. This confirms that Square is properly connected and ready to process payments.

Payments should now work normally for:

• Online orders
• Payment forms
• Invoice payments

Important: Client Must Refresh the Payment Page

After reconnecting Square, your client must refresh the page where they are entering payment information.

This includes:

• Invoice payment screens
• Forms with payment fields
• Checkout pages for online orders

When a payment page loads, it creates a temporary secure connection to the payment processor. If Square was disconnected when the page originally loaded, the payment attempt will fail even after reconnecting.

Refreshing the page creates a new connection and allows the payment to process successfully.

Helpful Notes

• Reconnecting Square does not interrupt existing orders, customer data, or transaction history.

• If a Location ID does not appear after reconnecting, repeat the reconnection steps to refresh the connection or remove Square and it back as a new merchant service.

• If you manage multiple Square locations, PhotoBiz automatically uses the Location ID selected during reconnection.

• Clients who attempted checkout before the reconnection only need to refresh the payment page and re-enter their payment details.

When You May Need to Reconnect Square Again

Square may require reconnection if you make security or account changes. This can include:

• Changing your Square password
• Enabling or modifying two-factor authentication
• Updating Square business permissions
• Changing Square account security settings

If this occurs, reconnecting Square will restore authorization between Square and PhotoBiz.

Troubleshooting: Payments Still Failing After Reconnecting Square

If payments are still failing after reconnecting your Square account, the next recommended step is to remove Square as a merchant and add it back to PhotoBiz. This fully resets the connection and resolves cases where reconnecting alone does not apply updated permissions.

Remove Square from PhotoBiz

In your merchant list, select the checkbox next to the Square merchant and click the DELETE option.

This removes the connection between PhotoBiz and Square but does not delete your Square account or payment history.

Add Square Back

Add Square again as a new merchant and log into your Square account when prompted.

When Square asks you to approve access for PhotoBiz, click ALLOW.

Confirm the Connection

After adding Square again:

• Set the merchant to Active
• Confirm a Location ID appears in your merchant settings

This confirms the connection has been fully restored.

After completing this process, your client should refresh the payment page and re-enter their payment details before trying the payment again.

Previous Post Next Post

What are the available merchants that I can use?

February 2, 2026

How do I set up Square as a merchant?

March 25, 2026

How to Resolve "Key [LOCATIONID] Doesn't Exist" Error

April 8, 2025

How Do I Set Up A New Merchant?