How to Point Your Domain to PhotoBiz Using A Records

Overview

If you purchased your domain through a third-party provider, you can connect it to your PhotoBiz website while continuing to manage your DNS records outside of PhotoBiz. This setup uses A records to point your domain to the PhotoBiz website server.

PhotoBiz generally recommends updating your domain name servers to point to PhotoBiz when possible. This gives PhotoBiz the most direct control over your domain connection, SSL setup, and website routing. You can also manage your DNS through your PhotoBiz account once you've updated your name servers.

This article is intended for users who are comfortable managing DNS records or who are working with their domain provider, IT provider, or web professional. You will learn what records need to be added or updated after PhotoBiz prepares your account for the custom domain connection.

Prerequisites

Before you begin, make sure you have access to the account where your domain’s DNS records are managed. This may be your domain registrar or another DNS provider, such as GoDaddy, Namecheap, Cloudflare, or a similar service.

You should also complete your website layout and design before requesting the domain connection. During the domain update process, access to the Website Builder may be temporarily paused for 24 to 48 hours while your domain points to PhotoBiz and SSL is configured.

If your domain is connected to branded email, verification tools, marketing platforms, or other third-party services, review your existing DNS records before making changes. Removing or changing the wrong records may interrupt those services.

Important Things to Know Before You Start

This is an advanced domain setup option. If you are not comfortable editing DNS records, we recommend contacting your domain provider for help making the changes.

Using A records is helpful when your DNS must stay with another provider. However, some third-party DNS settings, proxy services, firewall rules, CDN settings, or conflicting DNS records may affect SSL, redirects, tracking tools, or how your website loads.

For most customers, pointing your domain name servers to PhotoBiz is the preferred setup. If you are unsure which option is best for your domain, contact PhotoBiz Support before making DNS changes.

STEP ONE

Submit a domain setup request from your PhotoBiz account.

Log in to your PhotoBiz account and submit a domain setup request for the domain name you want to connect. This lets the PhotoBiz Support Team know which custom domain should be added to your account.

After your request is reviewed, the PhotoBiz Support Team will update your account to use your custom domain. You will receive a confirmation email when your account is ready for the DNS records to be updated.

Do not update your DNS records before you receive confirmation from PhotoBiz. The domain connection must be prepared on your PhotoBiz account first.

STEP TWO

Update your DNS records with your domain provider.

After you receive confirmation from PhotoBiz, log in to your domain registrar or DNS host. This is the company or service where your domain’s DNS records are managed.

Add or update the following DNS records.

Type	Host	Value	TTL
A	@	18.235.135.157	Lowest possible
A	*	18.235.135.157	Lowest possible
CNAME	www	@	Lowest possible

Important:

The @ host usually represents your root domain, such as yourdomain.com.

The * host is a wildcard record that helps route subdomains that are not listed as separate DNS records.

The www CNAME points the www version of your domain back to the root domain.

TTL stands for Time To Live. This controls how long DNS servers may store the record before checking for updates. When available, choose the lowest TTL setting your provider offers, such as 300 seconds or 5 minutes.

STEP THREE

Review your existing DNS records before saving your changes.

If your domain uses branded email, make sure you do not remove your email records. These may include MX, SPF, DKIM, DMARC, or other email-related records.

If your domain uses third-party services, such as domain verification records, marketing platforms, analytics tools, or business apps, make sure those records remain in place unless that provider tells you to remove them.

Only update the website-related records needed to point your domain to PhotoBiz. If you are unsure which records should stay, contact your domain provider or PhotoBiz Support before saving the changes.

FINAL STEP

Wait for your domain connection to finish updating.

After the DNS records are updated, your domain may take up to 24 to 48 hours to fully point to your PhotoBiz website. This process is called DNS propagation.

During this time, your domain will begin routing to your PhotoBiz website, SSL encryption will be configured, and access to the Website Builder will be restored once the connection is complete.

When the setup is finished, your custom domain should load your PhotoBiz website securely.

Additional Options and Helpful Notes

PhotoBiz recommends using PhotoBiz name servers when possible. This lets PhotoBiz manage the DNS records needed for your website connection and SSL setup.

If your DNS is managed through a service such as Cloudflare, your proxy, firewall, or CDN settings may need to be adjusted for the domain to connect correctly. These settings can affect SSL, redirects, tracking tools, and how your website loads.

If you are working with an IT provider, domain provider, or web professional, you can share the DNS table in this guide with them. They can add or update the required records in your third-party DNS account.

Troubleshooting

My domain is not loading my PhotoBiz website yet.

DNS changes can take up to 24 to 48 hours to fully update. If it has been less than 48 hours, the domain may still be propagating.

My website is not loading securely.

SSL setup may take time after the domain begins pointing to PhotoBiz. If the domain is still not loading securely after propagation is complete, contact PhotoBiz Support for help.

My DNS provider does not allow one of these records.

Some DNS providers use different labels or settings for DNS records. Contact your domain provider and ask them to help you add the A records and CNAME listed in this guide.

My email stopped working after I changed DNS records.

Email DNS records are separate from website DNS records. If email stops working, check whether any MX, SPF, DKIM, DMARC, or other email-related records were removed or changed. Contact your email provider or PhotoBiz Support for help reviewing the records.

Should I use A records or PhotoBiz name servers?

PhotoBiz recommends using PhotoBiz name servers when possible. A records are best for customers who need to keep DNS managed through a third-party provider.

If you need help updating your DNS records, your domain provider’s support team can usually walk you through it—or you can reach out to our Passionate Support Team, and we’ll be happy to help however we can!

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