How to Add A CNAME in PhotoBiz

How to Add a CNAME Record in PhotoBiz

Overview

If your domain is managed through PhotoBiz and uses AWS Route 53 name servers, you can add or update DNS records directly from your PhotoBiz account. This includes CNAME records, which are commonly used to connect third-party services, verification tools, email platforms, or subdomains to your domain.

This guide walks you through how to add a CNAME record in the PhotoBiz Domains area. You should only add DNS records using values provided by a trusted service or provider.

What Is a CNAME Record?

A CNAME record, also called a Canonical Name record, points one domain name to another domain name.

For example, a third-party service may ask you to create a CNAME record for a subdomain such as blog.yourdomain.com and point it to a destination such as sites.exampleprovider.com.

CNAME records are often used for:

Subdomains
Domain verification
Email marketing tools
Website tools
Third-party integrations

Before You Begin

DNS management is available for PhotoBiz Version 9 or higher domains using AWS Route 53 name servers through PhotoBiz.

If your domain is still using legacy Rackspace name servers, you will not see the DNS management option in your PhotoBiz account. You will need to upgrade your domain name servers before you can manage DNS records directly inside PhotoBiz.

If you have not upgraded your name servers yet, see How to Upgrade Your Domain Name Servers.

Important Notes About DNS Records

DNS records control important domain services. Incorrect DNS values can prevent connected tools, subdomains, email services, or verification systems from working correctly.

Always copy DNS values exactly as they are provided by the service you are connecting. If you are not sure what to enter, contact PhotoBiz Support before saving the record.

STEP ONE

This will open the Domains area, where you can view and manage the domains connected to your PhotoBiz account.

STEP TWO

Find the domain you want to update, then click MANAGE DNS next to the domain name.

This will open the DNS Zone Editor for that domain.

STEP THREE

Click NEW DNS RECORD to add a new DNS entry.

This option allows you to create a new DNS record for the selected domain.

STEP FOUR

Select CNAME as the DNS record type.

In the Host field, enter the subdomain or host name you are setting up. For example, if you are setting up blog.yourdomain.com, you may only need to enter blog.

In the Value field, enter the destination domain provided by the service you are connecting. For example, this may look like sites.exampleprovider.com.

Do not include http:// or https:// in the Value field unless your provider specifically instructs you to do so.

FINAL STEP

Review the CNAME record carefully, then click the save option shown in your DNS editor.

After the record is saved, the new CNAME record will be added to your domain’s DNS settings. DNS changes often begin working within a few minutes, but full propagation across the internet can take up to 48 hours.

Troubleshooting & FAQs

I do not see the Manage DNS option

The DNS management option only appears for PhotoBiz Version 9 or higher domains using AWS Route 53 name servers through PhotoBiz. If your domain is using legacy Rackspace name servers, you will need to upgrade your domain name servers first.

My CNAME record is not working yet

DNS updates can take time to fully update across the internet. Most changes begin working within a few minutes, but full propagation can take up to 48 hours.

You should also confirm that the Host and Value fields match the instructions from your third-party provider exactly.

Should I include http:// or https:// in the Value field?

In most cases, no. CNAME values usually use a domain name only, such as sites.exampleprovider.com.

Only include http:// or https:// if the service you are connecting specifically tells you to include it.

Need Help?

If you’re unsure about what to enter—or would rather have us do it for you—our Passionate Support Team is happy to help.

Contact Us:

Phone: 844-353-3412
Live Chat (inside your account)
Submit a Support Ticket

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

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