Why Is My Client Gallery Cover Image Not Showing When I Share the Link?

Overview

When you share a PhotoBiz Client Gallery, the image displayed with the shared link will come from either the event's cover image or your website logo. PhotoBiz will not substitute another image from the Client Gallery for the shared preview.

By default, the event cover image is the first image in the first gallery within the event. You can also choose a custom cover image for an individual event.

Which of these images appears in a shared-link preview can depend on the event settings and the email client, browser, device, or service displaying the link. For example, some older email clients or password-protected galleries may display your website logo instead of the event cover image.

This guide explains what image can appear when you share a Client Gallery and how to confirm that your event is displaying correctly.

What Image Can Appear When You Share a Client Gallery?

When a Client Gallery event generates an image preview, PhotoBiz uses either the Client Gallery cover image or your website logo.

The Client Gallery cover image is:

The first image in the first gallery within the event by default, or
The custom cover image you selected for that event.

PhotoBiz does not select a different image from elsewhere in the Client Gallery for the shared-link preview.

Depending on the gallery settings and the email client, browser, device, or service displaying the shared link, the preview may show the Client Gallery cover image or your website logo. Some services may also display the link without an image preview.

STEP ONE

Open the Client Gallery event you want to share and confirm that the event displays the cover image you expect.

By default, the cover page uses the first image in the first gallery within the event. If you have customized the event cover page, it may use a different image you selected.

See How To Change Client Gallery Event Cover Image for complete instructions.

STEP TWO

Open the Client Gallery event and click SHARE at the top right of the event details page.

This opens the available sharing options for the event.

STEP THREE

Copy the Client Gallery share link and paste it into the email, text message, or other communication method you want to use.

The image displayed alongside the shared link is a link preview. The email client, messaging service, browser, or device displaying the link determines how that preview is rendered.

Because of this, the preview image may not always match the Client Gallery cover image.

FINAL STEP

Open the Client Gallery link directly in a web browser.

If the Client Gallery opens correctly and displays the expected cover page image, your Client Gallery is configured correctly. Seeing your website logo in an email or shared-link preview does not necessarily mean there is a problem with the Client Gallery cover page.

The appearance of the shared-link preview can vary depending on the service or device displaying the link.

Why Your Website Logo May Appear When You Share a Client Gallery

Your Client Gallery cover image and the image displayed in a shared-link preview are not always the same.

Your website logo may appear instead of the Client Gallery cover image in situations such as:

An older email client is displaying the link. Some email clients may use your website logo instead of the Client Gallery cover image when generating a preview.
The Client Gallery is password protected. A password-protected event may display your website logo instead of the gallery cover image in the shared-link preview.
The service displaying the link handles previews differently. Email providers, messaging apps, browsers, and devices can process the same Client Gallery link differently.

This means two recipients can receive the same Client Gallery link and see different preview images.

Client Gallery Cover Image vs. Shared-Link Preview

The Client Gallery cover image and the shared-link preview serve different purposes.

Client Gallery cover image: This is the image displayed on the event's cover page. By default, PhotoBiz uses the first image in the first gallery within the event. You can also customize the event and choose a different cover image.

Shared-link preview: This is the image and information an email client, messaging service, browser, or device chooses to display when the Client Gallery link is shared.

Your Client Gallery cover image can be configured correctly even when the shared-link preview displays your website logo.

Password-Protected Client Galleries

Password protection may affect the image displayed when a Client Gallery link is shared.

If your event is password protected, an email client or other service may display your website logo instead of the Client Gallery cover image when generating the link preview.

This does not change the cover page itself. After your customer opens the event and accesses the Client Gallery, the event can still display its normal cover page and cover image.

Troubleshooting or FAQs

Why is my website logo showing instead of my Client Gallery cover image?

The image shown with a shared Client Gallery link can depend on the gallery settings and the email client, messaging service, browser, or device displaying the link.

Some older email clients may display your website logo instead of the Client Gallery cover image. A password-protected Client Gallery may also display your website logo in the shared-link preview.

Open the Client Gallery directly in a browser. If the expected cover image appears on the event cover page, your Client Gallery is configured correctly.

What image does PhotoBiz use for my Client Gallery cover image?

By default, PhotoBiz uses the first image in the first gallery within the event as the cover image.

If you choose a custom cover image for the event, PhotoBiz uses that image instead.

See How To Change Client Gallery Event Cover Image for instructions on customizing an individual event cover page.

Can PhotoBiz use a different gallery image for the shared-link preview?

No. PhotoBiz does not select another image from elsewhere in the Client Gallery for the shared-link preview.

When an image preview is generated, the image will come from either the Client Gallery cover image or your website logo. Some email clients or services may also display the link without an image preview.

Why does one recipient see my cover image while another sees my logo?

Different email clients, browsers, devices, and messaging services can render shared-link previews differently.

One recipient may see the Client Gallery cover image while another sees your website logo, even when both recipients are opening the same Client Gallery link.

Can password protection affect which image appears when I share my gallery?

Yes. If your Client Gallery is password protected, the shared-link preview may display your website logo instead of the event cover image.

This does not change the Client Gallery cover page. When your client opens the event, the expected cover page and cover image can still appear normally.

Does seeing my logo mean something is wrong with my Client Gallery?

No, not necessarily.

Open the Client Gallery link directly in a browser. If the event loads correctly and displays the expected cover image, your Client Gallery is working as expected. The shared-link preview may simply be rendered differently by the email client, device, browser, or service displaying it.

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