Client Galleries Downloads Quickstart Guide

PhotoBiz Client Galleries Downloads Quickstart Guide

Overview

PhotoBiz Client Galleries give you several ways to deliver digital images to your clients. You can offer free downloads, email finished images directly, send selected Favorites, or sell individual images, digital packages, and full-gallery downloads. The best option depends on whether the images are included with a session, complimentary, or available for purchase. Use this quickstart guide to choose your delivery method, find setup instructions, and get help with download issues.

Start Here: Choose Your Download Method

Let clients download included images themselves: Enable free downloads for the event.
Send finished images directly: Email a gallery download link without requiring clients to open the event or complete checkout.
Deliver only selected images: Send the client’s Favorites or use a coupon for a limited free-image allowance.
Charge for digital images: Set up individual Digital Images, Digital Packages, or a full-gallery download.

Important: Event-wide free downloads are separate from purchases. A download code controls who can download for free; it does not limit how many images they can receive. If you want to include only one or a few free images, use the limited-download options below.

Offer Free Downloads

Use free downloads when your client’s session already includes the images or you want to make the event’s images available at no additional charge.

Enable Free Digital Downloads: Set up event-wide free downloads, choose a resolution, and optionally require a download code.
Compare Limited Free Downloads: Coupons vs. Favorites: Choose a workflow for providing one or a few included images while keeping other images available for purchase.
Offer a Single Free Download Using a Coupon: Set up the coupon option for a free digital image through checkout.

Email Images Directly to Your Client

Use these options when you want to control which images you send. You do not need to enable event-wide free downloads.

Email Gallery Images as a Digital Download: Send a download link for the galleries you select. Your client does not need to open the event, mark Favorites, or complete checkout.
Send Favorite Images as a Digital Download: Review the images your client marked as Favorites and email the selected files. This is useful for prepaid packages or complimentary images.

Sell Digital Downloads

Use paid downloads when clients should purchase their digital images through your gallery.

Set Up Individual Digital Images: Create individual digital download options.
Set Up Digital Packages: Offer a package of digital images.
Sell a Full Gallery Download: Offer all images from an event as a single digital package, including images in its additional galleries.

Add your digital items to the event’s price list as explained in each setup guide.

Help Your Clients Download Their Images

Share the appropriate instructions when clients need help using an event’s free-download options.

Download Individual Images: Explains how clients download one image at a time, including desktop and mobile differences.
Bulk Download Gallery Images or Favorites: Explains how clients download selected galleries or Favorites together as a ZIP file.

These free-download tutorials are separate from the process for receiving purchased digital images.

Choose the Right Download Resolution

Web-sized images are useful for online sharing. Original-resolution delivery requires the Original Files upgrade, stored original images, and the original-resolution setting for the delivery method you use.

Add the Original Files Upgrade: Learn how to enable original-file storage and delivery.

Mobile download note: Individual free downloads on phones and tablets deliver web-sized images. If original resolution is selected, this individual-image method delivers Web Size – High Resolution instead. To deliver stored originals on mobile, use a ZIP download method with original resolution selected. A ZIP file alone does not guarantee original-resolution images.

What Your Clients See

The experience depends on the delivery method:

Individual free downloads: Clients download an image directly using the event’s available download options. Mobile downloads use the web-sized behavior described above.
Bulk downloads: PhotoBiz prepares the selected images as a ZIP file. Clients can download it when ready and receive an emailed download link.
Photographer-sent downloads: Clients receive an email with a link to a ZIP file containing the images you selected.
Purchased digital downloads: Clients receive access through the order download process once the order is marked Paid.

Clients must extract or unzip a ZIP file to access its individual photos. Emailed download links are valid for seven days. That window is separate from the event’s expiration date, and images already downloaded and saved do not expire.

Review Activity and Resolve Download Issues

View Client Free Download Activity: Review recorded individual and bulk free downloads. Purchased downloads are separate from this activity.
Send a New Gallery Download Link: Send a fresh link for gallery image delivery. For purchased downloads, use the order troubleshooting guide below.
Troubleshoot Purchased Digital Downloads: Resolve issues with payment status, missing download emails, expired links, and ZIP files for purchased Digital Images and Digital Packages.
Troubleshoot Original File Downloads: Check unexpected image sizes, original-file availability, mobile delivery, ZIP files, and storage.

For large downloads, especially original-resolution images, we recommend a desktop or laptop computer to make downloading, extracting, and organizing the files easier.

NEED HELP?

Our Passionate Support Team Is Here for You.

Have questions about choosing or setting up a Client Galleries download option? Our team is happy to help you find the right way to deliver your images.

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866.463.7620
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