How to Bulk Download Images in PhotoBiz Client Galleries

Overview

Bulk downloads let you or your clients download multiple images from a PhotoBiz Client Galleries event at one time. PhotoBiz packages the selected images into a single .zip file, which you open or extract to access the individual images. You can download one or more galleries, selected Favorites, or all galleries in the event. This guide explains how to request the files, download them when they are ready, and get a new link if the original expires.

Prerequisites: Before You Start

Make sure the event is active, contains the images you want to download, and has free downloads enabled. Have the event password and download code available, if required.

Your device must be able to open .zip files and have enough available storage for both the download and extracted images. A desktop or laptop computer is recommended, especially for large downloads. Bulk downloads are also available on mobile devices.

If you need to enable downloads or change the available resolution, see How to Enable Free Digital Downloads in PhotoBiz Client Galleries.

STEP ONE

Open the Client Galleries event containing the images you want to download. Enter the event password if prompted.

This process takes place in the client-facing gallery. Photographers who want to email images directly from their account can instead follow How to Send a New Download Link in PhotoBiz Client Galleries.

STEP TWO

If you want to download only your Favorites, mark the images you want before starting the download.

In grid view, click the heart icon in the bottom-left corner of each image. In large image view, click the heart icon in the toolbar at the bottom of the image.

For additional help, see How Clients Can Mark and Submit Favorites.

If you want to download galleries without selecting Favorites, continue to the next step.

In large image view, click the heart icon in the menu at the bottom of the image.

If you want to download the full gallery only, you can skip marking favorites and continue to the next step.

STEP THREE

Open the bulk download options.

In grid view, click the download icon in the top-right corner of the gallery.

In large image view, click the menu icon in the top-right corner, then click the download icon in the side panel. Use this gallery download option to request multiple images.

When prompted, enter the email address where you want to receive the download link. PhotoBiz also uses this address to track the download activity.

Menu Button

Click or tap on the menu button on the top right corner.

Download Icon

Click or tap on the download icon in the menu.

STEP FOUR

In the DOWNLOAD panel, review Choose Your Galleries and select the checkbox beside each gallery you want to include. To download the entire event, select every gallery.

If Favorites is enabled and you have marked images, select Favorites to include your selections. To download only your Favorites, leave the other galleries unchecked. You can also include Favorites and galleries in the same request.

If the event requires a download code, enter it under Enter Your Code. The download code is separate from the password used to open the event.

FINAL STEP

Review your selections, then click START DOWNLOAD.

PhotoBiz displays a confirmation screen while it creates your .zip file. When the file is ready, use the download option on the page to save it to your device. PhotoBiz also emails a download link to the address you entered, so you can retrieve your images if you close the page before preparation finishes.

After downloading, open or extract the .zip file to access the individual images.

What Your Clients See

The screen shots below are examples of the progress and what clients will see during the file creation process and then the email and download pages.

EXAMPLE: While the Files Are Being Prepared

Clients see File Creation In Progress while PhotoBiz packages their selected images. Larger downloads may take longer to prepare. Clients can wait on the page or use the emailed link when the files are ready.

EXAMPLE: When the Files Are Ready

Your images are ready page provides access to the ZIP file. The download email includes the event name and a DOWNLOAD FILES button that opens this page; clients then click the ZIP filename to save it The automatic email includes your business branding.

EXAMPLE: After Downloading

Clients receive the selected images together in a .zip file. They need to open or extract that file before working with the individual images. On a phone or tablet, downloading a ZIP file does not automatically add its images to the device’s photo library

Opening Your Downloaded ZIP File

Use the instructions for your device:

Download Link Expiration

Bulk download links expire after 7 days. Download and save your images before the link expires. Images already saved to your device do not expire.

If your link expires, return to the event and start a new bulk download. The event must still be active, and free downloads must still be enabled.

Photographers can also send a new download link from their PhotoBiz account. The event does not need to be active for this option, but its images must remain in the account.

Helpful Notes and Troubleshooting

Download icon missing: Confirm that the event is active and free downloads are enabled.
Download code required: Use the code provided by the photographer. An event password and a download code serve different purposes.
Email missing: Check spam or junk folders and confirm that you entered the correct email address. If you still have the ready page open, you can download from there.
Download interrupted or ZIP will not open: Use a stable internet connection, check available storage, and try downloading the file again. A desktop or laptop may be easier for large galleries.
Original-resolution images needed: ZIP downloads use the event’s configured download resolution. Original-resolution delivery requires stored originals and the appropriate event setting. See Original File Download Troubleshooting.

Related Guide

For an overview of the different ways to deliver images, see the Client Galleries Downloads Quickstart Guide.

Need Help?

Our Passionate Support Team Is Here for You.

Have questions about bulk downloads or your event settings? Contact our team for help.

Support Hours: Monday to Friday, 9am to 6pm EST
Phone: 866.463.7620
Support Channels: Phone, Live Chat, Support Ticket

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