How To Check The Status of Email Invitations

How to Check the Status of Email Invitations in PhotoBiz

Overview

PhotoBiz allows you to track email invitations sent to your contacts for Client Galleries, forms, blog posts, campaigns, and other shared items. This helps you confirm whether an invitation was sent, delivered, opened, clicked, or bounced.

This guide walks you through how to check a contact’s email invitation history inside your PhotoBiz account. You will also learn what common email invitation statuses mean and what to check if a client says they did not receive an invitation.

Important Information About Email Invitations

If a recipient has previously unsubscribed or was flagged as bounced (undeliverable) from your marketing emails, they will not receive email invitations sent through your PhotoBiz account. Before resending an invitation, check the contact’s profile to confirm their email status.

Email delivery can also depend on the recipient’s email provider or organization. Some universities, government agencies, corporations, schools, and medical or financial organizations use strict email security policies that may block automated emails or filter them before they reach the inbox.

STEP ONE

Log into your PhotoBiz account and click CONTACTS in the left-side menu.

This will open your Contacts area, where you can search for clients, leads, and other saved contacts.

STEP TWO

Use the search box in the top-right corner to find your client by name or email address.

Searching by email address is often the fastest way to find the correct contact, especially if you have multiple contacts with similar names.

STEP THREE

Click the contact’s email address in the search results to open their contact profile.

This will open the contact details page, where you can review the contact’s information, activity, submissions, conversations, and email invitation history.

STEP FOUR

Check the contact’s Info section to confirm the email address is correct and make sure the contact is not marked as unsubscribed or bounced.

After reviewing the contact details, click EMAIL INVITATIONS in the contact profile.

FINAL STEP

Review the list of email invitations sent to that contact.

You can view the type of invitation, the date it was sent, and the current status. You can also sort invitations by type and year to help locate a specific Client Gallery invitation, form invitation, blog post share, or other email invitation.

A successful review should help you confirm whether the invitation was sent, delivered, opened, clicked, or bounced.

Understanding Email Invitation Statuses

The Email Invitations section may show different statuses depending on what has happened after the invitation was sent.

Common statuses include:

Delivered: The recipient’s email server accepted the email. This usually means the email reached the recipient’s email system, but it does not always guarantee the email appeared in the main inbox.

Opened: The recipient opened the email. Open tracking can depend on the recipient’s email app or privacy settings, so some opened emails may not always register.

Clicked: The recipient clicked a link inside the email invitation. This is a strong indicator that the recipient received the email and interacted with it.

Bounced: The email could not be delivered. This may happen if the email address is incorrect, inactive, full, or blocked by the recipient’s email provider.

If a Client Says They Did Not Receive the Invitation

If a client says they did not receive an email invitation, first confirm that the email address in their contact profile is spelled correctly. Even a small typo can prevent the email from being delivered.

Next, ask the client to check their spam, junk, promotions, updates, or other filtered inbox folders. Some email providers automatically move automated messages out of the main inbox.

If the invitation shows as Delivered but the client still cannot find it, the message may have been filtered by their email provider or organization. This is more common with email addresses connected to universities, government offices, corporations, schools, medical organizations, and other workplaces with strict email security settings.

In that case, try sending the client a direct email from your regular email account. You can also copy and paste the direct link to the Client Gallery, form, blog post, or shared item into your message.

Additional Options or Helpful Notes

Email invitation tracking is especially helpful when a client says they did not receive a Client Gallery invite, form request, blog post share, or other email from your PhotoBiz account.

If an invitation bounced, confirm the email address before resending. If the address is correct but continues to bounce, ask the client for an alternate email address.

If the client uses a work, school, university, or government email address, consider asking for a personal email address as an alternate option.

For future delivery, you can also ask the client to add your email address to their contacts or safe sender list.

Troubleshooting & FAQs

Why does the invitation say Delivered if my client cannot find it?

Delivered means the recipient’s email server accepted the email. The message may still be filtered into spam, junk, promotions, or another folder. In some cases, an organization’s email security system may filter or block automated messages before the recipient sees them.

What should I do if the invitation bounced?

Check the email address for typos first. If the email address is correct, ask the client for another email address and resend the invitation.

What does Clicked mean?

Clicked means the recipient clicked a link inside the email invitation. This usually confirms that the client received the email and interacted with the invitation.

Should I resend the invitation or email the client directly?

If the email address is correct and the invitation is not being received, email the client directly from your regular email account. Include the direct link to the item you are sharing, such as a Client Gallery, form, or blog post.

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