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How To Add MX Records To PhotoBiz

July 08, 2025 | By: PhotoBiz Knowledge Base

How to Add MX (Mail Exchange) Records in PhotoBiz

If you're using PhotoBiz Version 9 or higher and your domain’s DNS is managed through AWS Route 53, you can add or update MX records directly from your PhotoBiz account.

What Are MX Records?
MX (Mail Exchange) records are DNS settings that tell email services where to deliver messages for your domain. You’ll typically need to update these if you're setting up a branded email address with providers like Google Workspace, Microsoft 365, Zoho, etc.

IMPORTANT: DNS management is only available if your domain is using AWS (Route 53) name servers. If your domain is still on our legacy Rackspace name servers, you won’t see the DNS management option.

👉 Learn More: How to Upgrade Your Domain Name Servers

STEP ONE

Log in to PhotoBiz and Open Domain Settings

  • Log in to your PhotoBiz account.
  • From the left-hand menu, click DOMAINS.

STEP TWO

Open the DNS Zone Editor

  • In the Domains panel, locate your domain.
  • Click MANAGE DNS next to your domain name.

STEP THREE

Add a New DNS Record

  • Click the NEW DNS RECORD button.

STEP FOUR

Enter Your MX Records

  • From the record type dropdown, choose MX.

  • Enter the values exactly as provided by your email service provider. The host record will usually be blank unless your email service provider specifies a record be added. This typically includes a priority number and a mail server address (e.g., 10 mail.example.com.).

⚠️ Be careful when entering DNS records. Incorrect values can prevent your email from working. Always follow instructions from a trusted provider.

Enter Any Additional Records

Some email providers may also ask you to add the following types of DNS records:

  • A Record

  • CNAME

  • TXT (including SPF, DKIM, and DMARC for email authentication)

Be sure to add all required records for your email service to function properly.

THAT'S IT

DNS Changes May Take Time

Most updates go live within a few minutes, but full propagation across the internet can take up to 48 hours.

Need Help?

If you’re unsure about what to enter—or would rather have us do it for you—our Passionate Support Team is happy to help.

Contact Us:

  • Phone: 844-353-3412
  • Live Chat (inside your account)
  • Submit a Support Ticket

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

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