Add Country-Specific Shipping Fees

How to Add Additional Shipping Fees for Specific Countries in PhotoBiz ECommerce

Overview

PhotoBiz ECommerce allows you to add an additional shipping fee when an order is being shipped to a specific country. This is useful when shipping internationally costs more than your standard shipping rate.

Country Fees are added to an existing shipping method and do not replace its regular rate. If the customer's shipping address matches a country you configured and they select that shipping method during checkout, PhotoBiz automatically adds the Country Fee to the shipping total.

This guide explains how to add Country Fees to a shipping method and how those fees work during checkout.

STEP ONE

Log into your PhotoBiz account and click ECOMMERCE in the left-side menu.

This opens your ECommerce Dashboard, where you can manage orders, products, payment settings, shipping methods, and other ECommerce options.

STEP TWO

At the top of your ECommerce Dashboard, hover over PAYMENT, then click SHIPPING from the dropdown menu.

This opens your Shipping section.

STEP THREE

The Shipping section displays the shipping methods you have created, along with their NAME, DESCRIPTION, RATE, and whether COUNTRY FEES are currently configured.

Click the name of the shipping method you want to update. If you do not have a shipping method set up yet, click NEW SHIPPING METHOD and create one before continuing.

STEP FOUR

After opening the shipping method, click COUNTRY FEES in the left-side menu. Any countries you have already added will appear here. If you have not configured any Country Fees yet, you will see No shipping countries found.

Click NEW SHIPPING COUNTRY to continue.

FINAL STEP

On the New Shipping Country screen, select the country you want to add from the COUNTRY NAME dropdown.

Enter the additional shipping amount you want to charge in the ADDITIONAL COST field, then click ADD SHIPPING COUNTRY.

After you save the fee, you will return to the COUNTRY FEES section. The country you added will appear in the list along with its ADDITIONAL COST.

If a customer selects that country as their shipping address during checkout and chooses this shipping method, PhotoBiz automatically adds the Country Fee to the shipping total.

Repeat this process for any other countries that require an additional shipping charge.

How Country Fees Work

A Country Fee is an additional charge attached to a specific shipping method. It does not replace the regular rate for that shipping method.

For example:

Shipping method rate: $20
Additional Country Fee for Canada: $25
Shipping total when Canada and that shipping method are selected: $45

Two conditions must be met for the Country Fee to apply:

The customer's shipping address must use the country you configured.
The customer must select the shipping method containing that Country Fee.

If the customer selects another shipping method, a Country Fee attached to the first shipping method will not apply.

How Product Additional Shipping Charges Work With Country Fees

Individual products can also have an Additional Shipping charge configured. If an ordered product has an Additional Shipping charge, that amount is added to the selected shipping method along with any applicable Country Fee.

For example:

Shipping method rate: $20
Canada Country Fee: $25
Product Additional Shipping: $5
Shipping total: $50

This allows you to account for both the destination and products that may cost more to ship.

Using a $0 Shipping Method

If you do not normally charge a base shipping rate but certain products or destinations require shipping charges, you should still have a shipping method configured.

You can create a shipping method with a $0 rate. Applicable Country Fees and product Additional Shipping charges can then be added to that shipping method during checkout.

Managing Existing Country Fees

Countries you have already configured are listed under COUNTRY FEES with their current ADDITIONAL COST.

To remove a Country Fee, select the checkbox to the left of the country and click DELETE.

Country Fees are configured separately for each shipping method. If you have multiple shipping methods and want the same Country Fee to apply to each one, you will need to configure the fee on each shipping method.

Helpful Notes

The customer's shipping address determines whether a Country Fee is eligible to apply.
The Country Fee is added automatically when the matching country and shipping method are selected.
You can set different additional costs for different countries.
Country Fees are separate from product-level Additional Shipping charges.
Country Fees do not automatically calculate customs duties, import fees, or other destination-specific charges.
You determine the amount you want to charge for each country.

Test Your Shipping Fee

After adding a Country Fee, test your checkout to confirm that the shipping total is calculating as expected.

Add a product to the cart, enter a shipping address using the country you configured, and select the shipping method containing the Country Fee. Confirm that the Country Fee is included in the shipping total before accepting live orders.

Troubleshooting and FAQs

Why isn't my Country Fee appearing at checkout?

Make sure the customer's shipping address matches the country you configured and that they selected the shipping method containing the Country Fee.

Does a Country Fee replace the regular shipping rate?

No. The Country Fee is added to the regular rate for the selected shipping method.

Can I charge different amounts for different countries?

Yes. You can add multiple countries and assign a different ADDITIONAL COST to each one.

Do I need to add the Country Fee to every shipping method?

Only if you want the fee to apply to every shipping method. Country Fees are configured separately for each shipping method.

What happens if the product also has an Additional Shipping charge?

The product's Additional Shipping charge is added to the selected shipping method along with any applicable Country Fee.

Can I use Country Fees with a $0 shipping method?

Yes. You can create a shipping method with a $0 rate and use Country Fees or product Additional Shipping charges to add the appropriate shipping costs during checkout.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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