Troubleshooting

Login Does Not Work

If your email application does not accept your login, first try logging in through webmail at https://mailbox.photobiz.com.

If webmail works, your Mailbox email address and password are correct. The issue is likely related to the settings entered in your email application.

If webmail does not work, double-check that you are entering your full Mailbox email address and the correct Mailbox password.

Email App Says the Username or Password Is Incorrect

Make sure the username is your full Mailbox email address. Many email applications automatically fill in only the first part of the email address, which can cause login errors.

For example, use you@yourdomain.com instead of only you.

Messages Are Not Syncing

If messages are not syncing after setup, restart your email application and check your internet connection.

You can also remove and re-add the account using the correct setup guide for your device or email program.

Automatic Setup Does Not Work

If your email application cannot automatically find the correct settings, choose the manual IMAP setup option and enter the Mailbox server settings provided in the setup guide for your device or email software.

You Recently Changed Your Mailbox Password

If you recently changed your Mailbox password, update the password on every device and email application where the Mailbox is connected.

If one device continues using the old password, it may keep showing connection errors until the saved password is updated.