How to Set Up PhotoBiz Mailbox in New Outlook for Windows

How to Set Up Your PhotoBiz Mailbox in New Outlook for Windows

Overview

You can connect your PhotoBiz Mailbox to New Outlook for Windows to send and receive emails using your professional email address. This guide walks you through adding your mailbox, entering the correct incoming and outgoing server settings, and completing the connection.

New Outlook uses IMAP to synchronize your email, allowing you to access your messages from Outlook, PhotoBiz Webmail, and other connected devices. Once setup is complete, you can manage your PhotoBiz Mailbox directly from Outlook on your Windows computer.

These instructions were verified using Windows 11 Home and New Outlook version 1.2026.1026.100. Your screens may vary slightly depending on your Outlook version.

Before You Begin: What You'll Need

Before connecting your PhotoBiz Mailbox to New Outlook for Windows, make sure you have:

New Outlook for Windows installed on your computer.
An active PhotoBiz Mailbox email address.
Your PhotoBiz Mailbox password.
An active internet connection.

Recommended: Check for Windows Updates

Before setting up Outlook, we recommend checking for available Windows updates. On Windows 11, open Settings, click Windows Update, and click Check for updates. Install any available updates and restart your computer if prompted. This helps keep Windows and its components current.

If you haven't created your mailbox yet, follow our PhotoBiz Mailbox setup guide first.

If you've forgotten your mailbox password, you can reset your PhotoBiz Mailbox password before continuing.

STEP ONE

Open New Outlook and Enter Your Email Address

Open New Outlook on your Windows computer.

If you're opening Outlook for the first time, you'll see the Welcome to the new Outlook screen.

In the Suggested accounts field, enter your full PhotoBiz Mailbox email address. If your email address is already displayed, verify that it's correct.

Click Continue to begin connecting your mailbox.

You don't need to create a new Outlook.com email address to use your PhotoBiz Mailbox.

STEP TWO

Enter Your Password and Configure Incoming Mail Settings

Outlook should display the IMAP setup screen with your PhotoBiz Mailbox email address.

If the screen doesn't say IMAP, click Select provider and select IMAP from the available account types.

Enter your PhotoBiz Mailbox password in the Password field.

Turn on Show more to expand the server settings.

Under the incoming mail settings, verify the following information:

IMAP Incoming server: secure.emailsrvr.com

Port: 993

Secure connection type: SSL / TLS (recommended)

Outlook may automatically enter these settings when Use recommended settings is enabled. Check each field carefully and correct any information that doesn't match the settings above.

Once you've verified your incoming mail settings, scroll down to the SMTP Configuration section.

STEP THREE

Configure Your Outgoing Mail Settings

The SMTP Configuration section controls how Outlook sends email through your PhotoBiz Mailbox.

Verify or enter the following settings:

SMTP username: Your full PhotoBiz Mailbox email address

SMTP password: Your PhotoBiz Mailbox password

SMTP Outgoing server: secure.emailsrvr.com

Port: 465

Secure connection type: SSL / TLS (recommended)

Important: Enter your PhotoBiz Mailbox password in the SMTP password field, even if you already entered it in STEP TWO. Your incoming and outgoing mail settings use the same mailbox password.

Although Outlook may indicate that the SMTP password is only needed if it's different from your incoming password, we recommend entering it to ensure outgoing authentication is configured correctly.

After verifying the incoming and outgoing server settings, click Continue.

IMAP Incoming Server Settings

SMTP Outgoing Server Settings

STEP FOUR

Confirm Your IMAP Account Sync

Outlook will display a screen titled Sync your IMAP account.

New Outlook uses the Microsoft Cloud to synchronize your PhotoBiz Mailbox emails. This allows your email messages to be accessed through the New Outlook application.

Microsoft also explains that contacts and calendar events you create in Outlook will be saved to the Microsoft Cloud rather than your PhotoBiz Mailbox.

Review the information on the screen and click Continue to proceed.

Outlook will begin connecting your account. During this process, you may see a Setting things up screen with a QR code for installing Outlook on your phone.

Scanning the QR code is optional and isn't required to complete setup on your computer.

Allow Outlook to finish connecting your mailbox.

FINAL STEP

Access Your PhotoBiz Mailbox in Outlook

Once Outlook finishes connecting your mailbox, the main Outlook window will open.

Your PhotoBiz Mailbox will appear in the left sidebar, along with your email folders, including Inbox, Drafts, and Sent Items.

Click Inbox to view your messages. Click New mail to compose and send an email from your PhotoBiz Mailbox.

To confirm your mailbox is working correctly, send a test email to another email address you can access. Reply to that message to verify that Outlook can both send and receive emails.

Your PhotoBiz Mailbox is now connected to New Outlook for Windows.

What You See After Setup

After successfully connecting your mailbox, you can send, receive, and organize your PhotoBiz emails directly in New Outlook.

Because the account uses IMAP, your email messages and supported folder changes synchronize with your mailbox. You can continue accessing your email from PhotoBiz Webmail or other devices connected to the same mailbox.

When you send an email from your PhotoBiz Mailbox in Outlook, recipients will see your professional email address as the sender.

If this is your first time using New Outlook, Microsoft may display a Welcome to the new Outlook introduction with options to explore the application. You can click Next to review the introduction or Not interested to dismiss it.

Helpful Notes

Use IMAP: IMAP is recommended for PhotoBiz Mailboxes because it keeps your email synchronized across connected devices.
Use your mailbox password: Your PhotoBiz Mailbox password may be different from the password you use to sign in to your main PhotoBiz account.
Verify both passwords: Enter your mailbox password in the initial Password field and the SMTP password field.
Microsoft Cloud synchronization: New Outlook synchronizes IMAP email through Microsoft's cloud services. Contacts and calendar events created in Outlook are stored in the Microsoft Cloud and do not automatically synchronize with PhotoBiz Webmail.
Adding another account: If you're already using New Outlook with another email address, click Add account in the Outlook sidebar to begin connecting another mailbox.
Outlook updates: Microsoft periodically updates Outlook, so some screens or settings may look different from the screenshots in this guide.

Troubleshooting

Outlook Doesn't Automatically Select IMAP

If Outlook identifies your mailbox as a different account type, click Select provider and select IMAP.

Use the incoming and outgoing mail settings provided in this guide.

Outlook Won't Connect to Your Mailbox

Double-check your full email address, mailbox password, and incoming and outgoing server settings.

You can also try signing in directly through PhotoBiz Webmail to confirm your mailbox credentials are working.

If you can access Webmail but Outlook still won't connect, the problem may involve Outlook's account configuration or Microsoft's connection services.

You Can Receive Emails but Can't Send Them

Check the SMTP Configuration settings.

Make sure your full email address is entered as the SMTP username and that you've entered your PhotoBiz Mailbox password in the SMTP password field.

Verify that the outgoing server is secure.emailsrvr.com, the port is 465, and the secure connection type is SSL / TLS.

You Can Send Emails but Aren't Receiving Them

Verify your incoming mail settings.

The incoming server should be secure.emailsrvr.com, using port 993 and SSL / TLS encryption.

You can also sign in to PhotoBiz Webmail to check whether new messages are arriving in your mailbox.

Outlook Says Your Email Provider Can No Longer Connect

If New Outlook displays a message indicating that your email provider can no longer connect, first verify that your mailbox works through PhotoBiz Webmail.

Check that you're using IMAP and the correct server settings. If the problem continues despite verified mailbox credentials, contact Microsoft Support for assistance with the Outlook connection.

You Forgot or Changed Your Mailbox Password

You can reset your PhotoBiz Mailbox password from your PhotoBiz account.

If you change your mailbox password, you'll also need to update the saved password in Outlook and any other email applications connected to your mailbox.

NEED HELP?

Our Passionate Support Team Is Here for You.

Have questions or need a hand? Our team is happy to walk you through the steps and help you get the most out of your PhotoBiz account.

Monday to Friday, 9am to 6pm EST
866.463.7620
Phone, Live Chat & Support Ticket

CONTACT SUPPORT

PhotoBiz Support can help you verify your mailbox credentials and email server settings. For problems specific to the Outlook application or Microsoft's account connection services, visit Microsoft Support.

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