How do I reset my Mailbox password?

How to Reset Your PhotoBiz Mailbox Password

Overview

You can reset your PhotoBiz Mailbox password at any time from inside your PhotoBiz account. This is helpful if you have forgotten your password, want to improve your mailbox security, or need to update the password used by a connected email application.

This guide explains how to select your mailbox, create a new password, and save the change.

STEP ONE

This opens the Mailbox dashboard, where you can view and manage the active email addresses connected to your account.

STEP TWO

Click the email address whose password you want to reset.

This opens the settings for that specific PhotoBiz Mailbox.

FINAL STEP

Enter your new password in the password field, and then enter it again in the confirmation field.

Click Save Changes to apply the new password.

Your password updates immediately. You can use the new password to sign in to PhotoBiz Mailbox webmail at:

https://mailbox.photobiz.com

Password Requirements

Your new mailbox password must:

Be at least 8 characters long
Include characters from at least three of the following categories:
- Uppercase letters
- Lowercase letters
- Numbers
- Special characters or spaces

The password fields must match. If the password does not meet the requirements, PhotoBiz will prompt you to correct it before the change can be saved.

Helpful Notes

Resetting your mailbox password does not change the password you use to log in to your main PhotoBiz account.
You do not need to know your current mailbox password to reset it from your PhotoBiz account.
Changing your password in PhotoBiz does not automatically update it in connected email applications or devices.
If you use Apple Mail, Outlook, or another email application, update the saved mailbox password in that application after completing these steps.
Your email application may continue displaying password or connection errors until the new password is entered.
You can follow these same steps whenever you forget your mailbox password.

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