What are the PhotoBiz Mailbox MX Records and Email Server Settings?

PhotoBiz Mailbox DNS Records and Email Server Settings

Overview

PhotoBiz Mailbox lets you use a professional email address connected to your domain name. Your domain must have the correct DNS records before your mailbox can send and receive email successfully.

This guide provides the DNS records required for PhotoBiz Mailbox. It also includes the incoming and outgoing email server settings needed to connect your mailbox to Apple Mail, Outlook, mobile devices, and other email applications.

Who Needs to Add These DNS Records?

If PhotoBiz manages your domain’s DNS, the required PhotoBiz Mailbox records are added for you. You do not need to add the records listed in this guide.

If your DNS is hosted by a third-party provider, such as Cloudflare, Wix, GoDaddy, or another domain service, you will need to add the records through that provider.

DNS providers may refer to this area as:

DNS Management
Manage DNS
DNS Records
DNS Settings
Zone Editor

PhotoBiz Mailbox DNS Records

Add the following records to the DNS zone for the domain connected to your PhotoBiz Mailbox.

Name or Host	Value or Destination	Type	Priority	TTL
Blank or `@`	`mx1.emailsrvr.com`	MX	10	3600
Blank or `@`	`mx2.emailsrvr.com`	MX	20	3600
`autodiscover`	`autodiscover.emailsrvr.com`	CNAME	Not applicable	3600
Blank or `@`	`v=spf1 include:emailsrvr.com ~all`	TXT	Not applicable	3600
`_dmarc`	`v=DMARC1; p=none; pct=100`	TXT	Not applicable	3600

If your DNS provider does not accept a blank Name or Host field, enter @. The @ symbol normally represents your root domain.

Most DNS providers automatically add your domain name to entries such as autodiscover and _dmarc. For example, after saving the record, your provider may display:

autodiscover.yourdomain.com
_dmarc.yourdomain.com

Enter the complete hostname only when your DNS provider specifically requires it.

Important SPF Information

Your domain should have only one SPF record.

If an SPF TXT record already exists, do not add a second SPF record. The existing record may need to be updated to include:

include:emailsrvr.com

Contact PhotoBiz Support before changing an existing SPF record if it also authorizes other email providers or third-party services.

Important DMARC Information

The PhotoBiz Mailbox DMARC record uses the following policy:

v=DMARC1; p=none; pct=100

The p=none setting is a monitoring policy. It allows receiving email providers to evaluate messages without instructing them to quarantine or reject messages that fail DMARC authentication.

Your domain should have only one DMARC record at _dmarc. If a DMARC record already exists, review it before replacing or changing it.

Important DKIM Information

DKIM helps receiving email providers verify that messages were authorized by your domain.

If PhotoBiz manages your DNS, the PhotoBiz Support Team can add the required DKIM records after DKIM is enabled for your mailbox.

If your DNS is hosted by a third-party provider, contact PhotoBiz Support to have DKIM enabled. We will generate the required TXT records and provide them to you. You will then need to add those records through your DNS provider.

DKIM records are unique to your domain. Do not create your own DKIM records unless PhotoBiz Support provides the exact names and values.

PhotoBiz Mailbox Email Server Settings

Use the following settings when connecting your PhotoBiz Mailbox to an email application or device.

Recommended Secure Settings

Secure IMAP is recommended because it keeps your email, folders, and read status synchronized across multiple devices.

Server Type	Server Name	Port	Security
Incoming IMAP	`secure.emailsrvr.com`	993	SSL
Outgoing SMTP	`secure.emailsrvr.com`	465	SSL

Use your complete PhotoBiz Mailbox email address as the username. Enter the password created specifically for your mailbox.

Make sure authentication is enabled for the outgoing SMTP server.

Additional Supported Settings

Server Type	Server Name	Port
IMAP	`imap.emailsrvr.com`	143
SMTP	`smtp.emailsrvr.com`	25, 587, 8025, or 2525
POP3	`pop.emailsrvr.com`	110
POP3 with SSL	`secure.emailsrvr.com`	995

Port 587 is generally preferred when port 465 is unavailable. Some internet providers and networks block SMTP port 25.

POP3 downloads messages to an individual device and may not keep folders, read statuses, and deleted messages synchronized. IMAP is recommended for most PhotoBiz Mailbox users.

Helpful Notes

DNS changes may take time to update across the internet.
Your PhotoBiz Mailbox password may be different from your PhotoBiz account password.
Use your complete email address as the username when connecting your mailbox.
Use SSL whenever your email application supports it.
Remove conflicting MX records from previous email providers unless another email service is intentionally being used.
The autodiscover record helps supported email applications locate the correct server settings.
DKIM records must be generated by PhotoBiz Support.

Troubleshooting & FAQs

My DNS provider does not accept a blank host

Enter @ in the Name or Host field. This normally represents your root domain.

My DNS provider automatically adds my domain name

Enter only the host portion of the record. For example, enter _dmarc instead of _dmarc.yourdomain.com.

Entering the complete hostname when your provider automatically adds the domain could create an incorrect record such as _dmarc.yourdomain.com.yourdomain.com.

My DNS provider says an SPF record already exists

Do not add a second SPF record. Contact PhotoBiz Support for help updating the existing record to include the PhotoBiz Mailbox service.

I can receive email but cannot send it

Confirm that the outgoing server is set to secure.emailsrvr.com with port 465 and SSL enabled.

Make sure outgoing server authentication is enabled. Use your complete email address and PhotoBiz Mailbox password.

I can send email but cannot receive it

Confirm that both PhotoBiz Mailbox MX records are present with the correct priorities.

Conflicting MX records from a previous email provider may prevent incoming messages from reaching your PhotoBiz Mailbox.

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