MENU

How Can I View Images My Customers Favorite In Client Gallery Events?

Sep 16 2026 | By: PhotoBiz Knowledge Base

How to View Client Favorites in PhotoBiz Client Galleries

Overview

PhotoBiz Client Galleries allows your clients to mark images as Favorites while reviewing their galleries. Favorites can help you collect client selections for editing, retouching, albums, digital delivery, and other photography workflows.

This guide explains how to find a specific contact in ACTIVITY, view the images they currently have marked as Favorites, and use the available tools for their selections. You will also learn how PhotoBiz tracks Favorites by contact, how selections update when a client makes changes, and what happens to activity when an event or contact is deleted.

How Client Favorites Are Tracked

Client Galleries activity is associated with the email address a visitor enters when accessing an event. When the same email address returns to the event, PhotoBiz continues storing activity under the associated contact.

Favorites reflect the client's current selections. If a client adds new Favorites or removes images they previously selected, the Favorites count in ACTIVITY updates automatically.

If multiple people access the same Client Galleries event using different email addresses, their activity and Favorites are tracked separately. This allows each person to maintain their own image selections within the same event.

Client Galleries activity remains available as long as both the Client Galleries event and the associated contact remain in your PhotoBiz account. Deleting either the event or the contact also deletes the associated activity.

STEP ONE

Log into your PhotoBiz account and click CLIENT GALLERIES in the left-side menu.

This opens the Client Galleries Dashboard, where you can manage your events and review client activity.

STEP TWO

Click ACTIVITY at the top of the Client Galleries Dashboard.

The Activity section displays contacts who have interacted with your Client Galleries events and provides access to their Favorites, comments, downloads, and saved cart activity.

STEP THREE

Locate the contact whose Favorites you want to view. You can use the search field to search by client name, email address, or event name. You can also sort the Activity list by Last Saved, Date Created, or Event.

Find the FAVORITES column and click the number shown for that contact. The number represents how many images the client currently has marked as Favorites.

If the FAVORITES column shows 0, that contact does not currently have any images marked as Favorites.

FINAL STEP

Review the images your client has marked as Favorites.

PhotoBiz displays the Total Favorites count above thumbnails of the selected images. From this screen, you can click EXPORT, PRINT, SEND FILES TO DOWNLOAD, or DELETE to work with the client's selection.

You can also use the options on the left side of the screen to review the contact's COMMENTS, SINGLE DOWNLOADS, BULK DOWNLOADS, and SAVED CART activity.

If the client adds or removes Favorites later, their Favorites count in ACTIVITY updates automatically to reflect their current selections.

What You Can Do With Client Favorites

After opening a contact's Favorites, you have several options for working with their selections:

Deleting Favorites activity removes that activity record, so make sure you no longer need the selection before using DELETE.

Understanding Client Galleries Activity

The ACTIVITY section tracks more than Favorites. You can also review other interactions associated with your Client Galleries events, including:

Each type of activity is tracked separately. For example, a client can access an event or download images without marking any images as Favorites.

For a broader overview of the Activity section, see Overview of Client Galleries Activity

Troubleshooting Client Favorites

My client says they selected Favorites, but I do not see them

Check the contacts listed in ACTIVITY. Client Galleries activity is associated with the email address entered when someone accesses an event.

If your client used a different email address during another visit, their Favorites may appear under a separate contact record. You can use the search field to search by the client's name, email address, or event name.

Why does the Favorites column show 0?

A Favorites count of 0 means the contact does not currently have any images marked as Favorites.

The client may not have selected any Favorites yet, or they may have previously selected images and later removed them.

Do Favorites update when a client changes their selections?

Yes. When a client adds or removes Favorite images, PhotoBiz automatically updates the Favorites count in ACTIVITY.

The Favorites screen reflects the client's current selections rather than a history of every image they have previously marked as a Favorite.

Can multiple people have different Favorites in the same event?

Yes. If multiple people access the same Client Galleries event using different email addresses, PhotoBiz tracks each person's activity and Favorites separately.

This allows multiple people to make their own selections from the same gallery.

What happens to Favorites if I delete an event or contact?

Deleting a Client Galleries event also deletes the activity associated with that event.

Deleting a contact from your PhotoBiz account also deletes the activity associated with that contact. If you need the client's Favorites or other activity information, review or export it before deleting the event or contact.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

Previous Post Next Post

Related Posts

What image size can I upload?

June 3, 2026

Create Your Own Custom App

April 29, 2026

How Do I Set Up A New Merchant?

September 11, 2026

How To Use Client Gallery Blocks

July 24, 2026

CLOSE