How can I see what my customers are doing in their client galleries event?

Viewing Client Galleries Activity

Client Galleries includes an activity tracker that allows you to see how clients interact with their gallery events. You can track when a client accesses a gallery, marks images as favorites, leaves comments, downloads files, or saves items to their cart. Activity is tracked based on the email address the client provides. This guide walks you through how to view Client Galleries activity and explains how to interpret the data you see.

Important Note: You must have at least one Client Gallery event created and shared with clients. To fully track gallery access, Email Collection must be enabled for the event.

STEP ONE

Log into your PhotoBiz account and click CLIENT GALLERIES from the left-side menu to open the Client Galleries control panel.

STEP TWO

Click ACTIVITY at the top of the Client Galleries control panel. This opens the activity tracker, which displays all recorded activity across your gallery events.

FINAL STEP

Click on a client’s name or email address to open their detailed activity report. From this view, you can see favorites, comments, download activity, saved cart progress, and access history tied to that email address.

When activity exists, you will see dates, counts, and clickable links for each interaction.

Understanding Activity Data

The activity tracker displays the following information for each gallery visitor:

Favorites
Shows which images the client marked as favorites. Thumbnails are displayed, and you can click any image to view it larger.
Comments
Displays all comments left by the client, along with links to the images they commented on. You can reply directly from this section.
Downloads
Shows activity for free downloads and bulk gallery downloads when those options are enabled for the event. This includes both individual free file downloads and full gallery downloads.
Paid image downloads are not shown in the Activity section. When a client purchases digital images, the download links are included on the order receipt.
Created
The date the client accessed the gallery for the first time.
Last Saved
The most recent date the client accessed or interacted with the gallery.

You can click the number under any activity column to view that specific activity in more detail.

Favorites Management Options

When viewing a client’s favorites, you have access to the following tools:

Export
Exports a list of favorited image filenames for use in photo editing software such as Lightroom.
Print
Prints a list that includes thumbnails and filenames.
Send Files to Download
Sends the client a download link for their favorited images.

Export Favorites

You can export a client’s favorites list to use in your editing workflow. The export tools allow you to:

Download a CSV file of filenames
Copy the file list for pasting into Lightroom
Choose whether to include file extensions

If you need detailed steps, see How To Export Client Galleries Event Favorites to Lightroom.

Send Favorites To Download

You can email a client a download link for the images they have marked as favorites. This is useful when delivering selected images outside of a purchase workflow.

For step-by-step instructions, see How To Send A Client Their Favorites as a Digital Download

Comments

This section allows you to see a full list of the comments the individual left and the opportunity to reply to the comments. Each comment includes a link to view the image they commented on.

SINGLE DOWNLOADS and BULK DOWNLOADS will show you the download activity from your clients if you've made digital downloads available for their event. This will include both individual file downloads and any of the gallery/event downloads that a client has done.

Single Downloads

Bulk Downloads

Saved Cart Activity

Each item a client adds to their cart is automatically saved so they can return later to complete their order. The Saved Cart section shows how far the client has progressed in the checkout process.

Saved cart activity may include prints, digital images, products, packages, and other gallery items. This information helps you identify clients who may need a follow-up reminder.

Client Galleries email automations can be assigned to automatically follow up on saved carts that have not resulted in a completed order.

Learn more in How To Set Up Email Automations for Client Galleries

How Email Collection Affects Activity Tracking

When Email Collection is enabled for a Client Gallery event, clients are required to enter an email address before accessing the gallery. All viewing and activity is tied to that email address.

If Email Collection is not enabled, clients can view the gallery without entering an email address. In this case, an email address is only required when the client performs a trackable action, such as:

Marking an image as a favorite
Leaving a comment
Downloading images
Placing an order

Activity is only recorded once an email address is provided.

Understanding Zero or Missing Activity

If a client’s email address appears in the activity list but all activity columns show 0, the client accessed the gallery and viewed images but did not take any tracked actions. This includes not marking favorites, leaving comments, or downloading files.

If a client’s email address does not appear in the activity tracker, one of the following applies:

The client did not log into the gallery
Email Collection is not enabled for the event

Important Note About Deleted Events

If you delete a Client Gallery event, all associated activity data is permanently removed from your control panel. This includes favorites, comments, downloads, saved carts, and access history.

Deleted activity cannot be recovered, even by PhotoBiz Support. Review or export any important information before deleting an event.

Helpful Tip

You can click a contact’s name from the detailed activity view to open their full contact record in the Contacts section of your control panel.

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