PhotoBiz offers branded email service as an option with Mailbox. Mailbox is powered by Rackspace and will give you an email address @your domain. If you're running into trouble accessing your mailbox, here are some common troubleshooting tips to check.
Check Rackspace Status
You can check to see if there are any service interruptions with Rackspace on their status page at the following link:
https://status.apps.rackspace.com
Reset Your Password
If you're having issues with your login, you can easily reset your password through your PhotoBiz control panel.
Guide: Reset my Mailbox Password
Setup Email Client
If you're having trouble with accessing your Mailbox through webmail, you can use an email client such as Apple Mail or Outlook.
If you're still having trouble accessing your Mailbox, you can also call our support team toll free at 866.463.7620 Monday - Friday 9am - 6pm EST and we can help you troubleshoot.
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