How to Add DNS Records in PhotoBiz

Overview

DNS records control how your domain connects to your website, email provider, domain verification tools, CRM platforms, and other online services. If your domain is managed through PhotoBiz and is eligible for DNS management, you can add DNS records from your PhotoBiz account.

You do not need an AWS login to add DNS verification records for your PhotoBiz-managed domain. Some third-party services may mention AWS or Route 53 because PhotoBiz uses AWS Route 53 name servers for eligible domains. You will add the DNS records through your PhotoBiz account by going to DOMAINS and clicking MANAGE DNS.

This guide walks you through how to open the DNS Zone Editor, add a new DNS record, and save your changes.

Prerequisites

Your domain must meet both requirements below before the MANAGE DNS option will apply:

Your account must be using PhotoBiz 9.
Your domain must be using PhotoBiz AWS Route 53 name servers.

If your account or domain is not on PhotoBiz 9, the MANAGE DNS option will not apply to your domain. If your domain is still pointed to legacy Rackspace name servers or third-party name servers, changes made in the PhotoBiz DNS Zone Editor will not affect your live DNS.

You should also have the exact DNS record details from your domain, email, CRM, or third-party service before making changes. Incorrect DNS records can affect your website, email, domain verification, or connected services.

Learn More: How to Upgrade Your Domain Name Servers

Common DNS Record Types

You may need to add or update DNS records when connecting your domain to another service, verifying domain ownership, or setting up email authentication.

Common DNS record types include:

A Record: Points your domain or subdomain to a specific IP address.
CNAME: Points one domain name or subdomain to another domain name.
MX Record: Directs email for your domain to the correct mail server.
TXT Record: Used for domain verification and email authentication.
SPF: A type of TXT record used to verify which mail servers can send email for your domain.
DKIM: A type of TXT record used to authenticate outgoing email.
DMARC: A type of TXT record used to help protect your domain from email spoofing.
SRV Record: Used for advanced services such as VoIP or messaging platforms.

STEP ONE

Log into your PhotoBiz account and click DOMAINS in the left-side menu.

This opens your Domains control panel, where you can manage domain settings for domains connected to your PhotoBiz account.

STEP TWO

Review the Main Domain section for your domain.

Your Main Domain section will indicate whether your domain is on PhotoBiz 9. The MANAGE DNS option only applies when your domain is on PhotoBiz 9 and using PhotoBiz AWS Route 53 name servers.

If your domain is not on PhotoBiz 9, or if your domain is pointed to legacy Rackspace name servers or third-party name servers, DNS records added in PhotoBiz will not apply to your live domain.

STEP THREE

Locate the domain you want to update, then click MANAGE DNS next to the domain name.

This opens the DNS Zone Editor for that domain. If you do not see the MANAGE DNS option, your domain may not be on PhotoBiz 9 or may not be using PhotoBiz AWS Route 53 name servers.

STEP FOUR

Click the NEW DNS RECORD button.

Select the type of DNS record you need to add. The record type you choose should match the instructions provided by your third-party service, email provider, CRM, or verification tool.

Be careful when adding or editing DNS records. Incorrect DNS settings can interrupt your website, email delivery, domain verification, or connected services.

FINAL STEP

Enter the DNS record details into the required fields for the record type you selected, then click SAVE CHANGES.

When entering the host name, your domain name is already included by the system. This means you usually do not need to type your full domain name into the host name field.

For example, if you are adding a record for example.yourdomain.com, you may only need to enter example as the host name.

Correct: example.yourdomain.com

Incorrect: example.yourdomain.com.yourdomain.com

If you add a record and see your domain listed twice, the record was not entered correctly. Delete the incorrect record and add it again using the correct host name format.

Your DNS record will be added to the domain’s DNS zone. Most DNS updates begin working within a few minutes, but full DNS propagation across the internet can take up to 48 hours.

Related DNS Setup Guides

Some third-party services require specific DNS records for domain verification, email sending, or CRM setup. If you are connecting one of the providers below, use the provider-specific guide for step-by-step instructions:

If your provider is not listed, you can still use this guide to add the DNS records they give you. Enter the record type, host/name, value, and any priority exactly as provided by the third-party service.

Additional Options or Helpful Notes

DNS record values must be entered exactly as provided by your third-party service, email provider, CRM, or verification tool. This may include specific hostnames, values, priorities, or destination addresses.

Some providers refer to the hostname as Name, Host, or Alias. The value may also be called Points To, Destination, Answer, or Record Value. Use the instructions from your provider as your source of truth when entering DNS details.

If you are setting up email authentication, your provider may ask you to add SPF, DKIM, or DMARC records. These are usually added as TXT records.

Avoid deleting or changing existing A, CNAME, MX, or TXT records unless you know what they control. Existing records may be required for your website, email, domain verification, or connected services.

Some services require you to add a new record, while others require you to update an existing record. Before adding a new record, check whether a similar record already exists for the same host or name.

Troubleshooting or FAQs

My CRM or third-party service says I need to access AWS. How do I do that?

You do not need to log into AWS directly. If your domain is managed through PhotoBiz and uses PhotoBiz AWS Route 53 name servers, you can add the required DNS verification records from your PhotoBiz account under DOMAINS → MANAGE DNS.

Use the DNS record details provided by the CRM or third-party service, then enter them into the PhotoBiz DNS Zone Editor.

Why do I not see the Manage DNS option?

The MANAGE DNS option only appears when your domain is on PhotoBiz 9 and using PhotoBiz AWS Route 53 name servers.

If your domain is not on PhotoBiz 9, still using legacy Rackspace name servers, or pointed to third-party name servers, DNS management may not be available from your PhotoBiz account.

I added DNS records, but they are not validating. What should I check?

Check the WHOIS information for your domain and confirm that your domain is pointed to the name servers shown in your PhotoBiz DNS settings.

If your domain is pointed to Rackspace name servers or third-party name servers, the records added in the PhotoBiz DNS Zone Editor will not apply to your live DNS.

You should also review the host name field for the record you added. If your domain appears twice in the final record, delete the record and add it again using only the required host name or subdomain value.

How long do DNS changes take?

Many DNS updates begin working within a few minutes. However, full DNS propagation can take up to 48 hours depending on internet service providers, DNS caching, and the type of record changed.

Can incorrect DNS records affect my website or email?

Yes. Incorrect DNS records can prevent your website from loading, stop email from being delivered, or interfere with connected third-party services. Only add or update DNS records when you have clear instructions from a trusted provider.

Can PhotoBiz help me add DNS records?

Yes. If you are not sure what to enter, the PhotoBiz Support Team can help you review the DNS instructions from your provider and add the records correctly.

Need Help?

If you’re unsure about what to enter or would rather have us do it for you, our Passionate Support Team is happy to help.

Support Hours: Monday to Friday, 9am to 6pm EST
Phone: 866.463.7620
Support Channels: Phone, Live Chat, Support Ticket

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