Every submission that comes through your PhotoBiz website, client galleries, form & contract builder, scheduler, blog, or quotes & invoicing is automatically captured and stored in your control panel. The PhotoBiz platform also sends out a notification email to inform you of inquiries, client session schedules, completed orders, etc. Occasionally, your email provider may not deliver these notification emails to your inbox. This guide will help you troubleshoot common reasons why your email notifications might not arrive and how to avoid future delivery problems.
Important Note: Form submission email notifications are time-stamped in the Central Time Zone (CST) as the PhotoBiz Notification server is located in CST.
PRO TIP!
The PhotoBiz control panel displays all your notifications on the home screen once your account is set up. When you log into your account, you'll find your Account Notifications, allowing you to view notifications from site users’ activities in Forms, ECommerce, Client Galleries, Scheduler, Conversation Tracker, and Blog Comments.
How to Add PhotoBiz's Email Notification Server address to your safelist for PhotoBiz Mailbox users:
If you're using a 3rd party email service, this may vary and you can skip to the next section on our recommendation for adding the notification server to your account so it is viewed as a safe sender.
STEP ONE
Go to mailbox.photobiz.com to access your email settings. In the upper right corner, click the three lines to access the settings.
STEP TWO
Navigate to the “spam settings” and the “safelist” tab, click “add” under “safelisted domains & email addresses” and add our email notification servers which are:
- emailsupport@photobiz.com
- emailsupport@mailbiz1.photobiz.com
STEP THREE
After typing in the address click “add” and it will show up in your safelist:
This will communicate to your email server that this address is safe and trusted which will allow it to always show up in your inbox.
If you are using another email service besides PhotoBiz Mailbox, you can still safelist (aka whitelist) our server email or simply add us as a contact through their specific mail settings.
How to Add PhotoBiz Notification Server Address as a Safe Sender with 3rd Party Email Providers
If you're using a 3rd party email service (Google Workspace, Gmail, Yahoo, Hotmail, an ISP email service such as Comcast, or another email provider), log into the webmail version of your email and add the following email addresses to your contact list/address book:
- emailsupport@photobiz.com
- emailsupport@mailbiz1.photobiz.com
This will notify the email servers for your email service that anything messages sent from emailsupport@photobiz.com or emailsupport@mailbiz1.photobiz.com are valid and should not be blocked as spam from arriving in your inbox.
IMPORTANT NOTE REGARDING EMAIL NOTIFICATIONS:
At PhotoBiz, we send email notifications for various purposes, such as membership renewals, form submissions, client gallery activities, ecommerce orders, and more. We use email validation to prevent our email servers from being marked as spam. If an email address rejects our notification email, it's marked as non-deliverable and added to a list of bounced emails. This helps maintain our email server's reputation for not sending emails to invalid addresses.
If you haven't been receiving PhotoBiz notification emails recently, please contact us via phone or live chat. We can check if your email address is marked as non-deliverable and help restore your notifications.
0 Comments