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Troubleshooting Your Form's Submit Button with Google reCAPTCHA

Jan 2 2026 | By: PhotoBiz Knowledge Base

Form Submit Button Not Working? How to Reset Google reCAPTCHA Keys

Overview

If your form’s Submit button is not working, the issue is often related to Google reCAPTCHA keys. When reCAPTCHA keys are missing, expired, incorrect, inactive, or connected to the wrong domain, visitors may not be able to submit forms on your website.

This guide walks you through resetting your Google reCAPTCHA keys and replacing the existing keys in your PhotoBiz account. This is a common fix for form submit button issues and helps restore normal form submissions.

Google reCAPTCHA applies to submissions through your PhotoBiz website, including contact forms, contracts, scheduler requests, and other website forms.

Important Note

PhotoBiz is not affiliated with Google or Google reCAPTCHA. For questions related to your Google account, Google account access, or Google reCAPTCHA settings outside of PhotoBiz, visit the Google reCAPTCHA Support Hub.

Generating New Google Recaptcha Keys

STEP ONE

Go to the Google reCAPTCHA admin page at https://www.google.com/recaptcha/admin/create and log in with your Google account.

This is where you will create a new reCAPTCHA profile for your website.

STEP TWO

Click the ➕ (plus) icon in the top-right corner to create a new reCAPTCHA profile.

STEP THREE

  • Fill in the following details:

    • Label: Enter a name for your reCAPTCHA profile (e.g., your website name).

    • reCAPTCHA Type: Select Challenge (v2), which includes:

      • Invisible reCAPTCHA badge (runs verification in the background).

    • Domains: Enter your website domain and click Submit.

STEP FOUR

Your Site Key and Secret Key will be generated. Keep them handy for the next steps!

Adding reCAPTCHA Keys To Your Website

STEP ONE

Log in to your PhotoBiz account, hover over the left-side menu, and click MY ACCOUNT.

STEP TWO

Hover over SETTINGS in the top menu and click SPAM PROTECTION.

STEP THREE

Paste your Site Key and Secret Key into the corresponding fields. Scroll down and click SAVE CHANGES.

How To Test Your Google reCAPTCHA Keys

To confirm your Google reCAPTCHA is set up correctly and protecting your forms, try submitting a test form on your website. Google reCAPTCHA applies to all form submissions, including contact forms, scheduling requests, and more.

PRO TIP!

Want extra security? Enable "Send Alerts to Owners" in your reCAPTCHA settings to receive notifications if Google detects issues with your site—such as a misconfiguration or an increase in suspicious traffic.

Additional Tips and Helpful Notes

  • Google reCAPTCHA protects all form submissions across your site, including contact forms, contracts, and scheduling requests.

  • If you recently changed your domain name, you must generate new reCAPTCHA keys that match the updated domain.

  • Old or inactive reCAPTCHA keys can cause forms to appear broken even if everything else is set up correctly.

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