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How To Use FAQ Blocks

Sep 15 2026 | By: PhotoBiz Knowledge Base

How to Use Frequently Asked Questions Blocks

PhotoBiz video guide on using the FAQ block in the PhotoBiz website builder.

How to Use the FAQ Block in the PhotoBiz Website Builder

Overview

The FAQ Block makes it easy to add frequently asked questions and answers to your PhotoBiz website. You can use FAQs to explain pricing, session details, booking policies, turnaround times, ordering information, and other questions visitors commonly ask.

PhotoBiz includes several FAQ layouts, including accordion, list, and multi-column designs. You can also customize the spacing, colors, background, and fonts for an individual FAQ Block.

This guide shows you how to add an FAQ Block, create questions and answers, choose a layout, customize the block, and manage it after it has been added to your website.

STEP ONE

Log in to your PhotoBiz account and click WEBSITE in the left-side menu.

This opens the Website Builder, where you can manage your website pages and content blocks.

STEP TWO

Click the name of the page where you want to add the FAQ Block.

Click the FAQ icon on the right side of the Website Builder to add an FAQ Block to the bottom of the page. You can also click and hold the FAQ icon, drag it to the location where you want the block to appear, and release it when the teal placement line appears.

STEP THREE

The SELECT FAQ BLOCK panel opens on the right side of the Website Builder.

Choose the BLANK FAQ Block or one of the predesigned options. PhotoBiz currently includes FAQ 1 through FAQ 11 as predesigned blocks.

The BLANK option starts without preset FAQ content or custom block styling and uses your website's existing design settings. Predesigned FAQ Blocks include layouts and design settings you can use as a starting point.

Click SELECT below the FAQ Block you want to use.

FINAL STEP

After you select a block, the FAQ editor opens on the right side of the Website Builder.

If you selected the BLANK option, click NEW ITEM to add your first question and answer. Predesigned FAQ Blocks may already contain sample questions that you can edit or remove.

Enter your question in the QUESTION field and your answer in the ANSWER field. Questions can contain up to 400 characters. The answer field does not have a character limit.

You can also use ASK PHOTOBIZ AI to help write FAQ content. Enter instructions for the information you want to create, click GENERATE TEXT, and review the generated content before using it.

Click CREATE ITEM to add the question and answer. Repeat this process for any additional FAQs you want to include.

Each FAQ Block can contain up to 50 question-and-answer pairs. Your saved updates automatically apply to your website. There is no separate publish step. 

Managing FAQ Items

Click ITEMS to manage the questions and answers in your FAQ Block.

You can add new items, click an existing question to edit it, or select items you no longer need and delete them.

Predesigned FAQ Blocks may contain sample questions and answers. These are example content only and can be edited or removed.

FAQ Block Layouts

Click LAYOUT to see the layout currently applied to your FAQ Block and choose a different design.

The available FAQ layouts are:

  • Accordion Plus: Uses a plus icon that visitors click to reveal an answer.
  • Accordion Bar: Allows visitors to click the question bar to reveal an answer.
  • Accordion Arrow: Uses an arrow to expand or collapse an answer.
  • Contemporary Title: Displays questions and answers in a side-by-side design with dividing lines.
  • Contemporary Border: Groups FAQ content using borders and includes column options.
  • Numbered List: Displays FAQ items with numbers and includes column options.
  • Modern Bar: Displays questions in styled bars and includes column options.
  • Modern Line: Separates questions and answers with lines and includes column options.
  • Modern Pinboard: Displays FAQ items in a grid-style design and includes column options.
  • Modern Center: Uses a centered FAQ design and includes column options.

Click SAVE on the layout you want to apply.

Choosing the Best FAQ Layout

Accordion layouts are helpful when you have several questions and want to keep the page shorter. Visitors can open only the answers they want to read.

Always-visible layouts work well when you have fewer questions or want visitors to see the answers without clicking.

Layouts with multiple columns work best with shorter questions and answers. If your answers contain more detailed information, a single-column layout is usually easier to read.

FAQ Block Styling Options

Click STYLING to adjust the alignment and spacing of your FAQ content.

Available settings include:

  • TITLE ALIGNMENT: Controls the alignment of the FAQ question or item title.
  • DESCRIPTION ALIGNMENT: Controls the alignment of the answer or description.
  • SPACE BETWEEN ITEMS: Choose NONE, ULTRA THIN, THIN, MEDIUM, or THICK.
  • SPACE BELOW BLOCKS: Controls spacing below the FAQ content using the same spacing options.
  • SPACE INSIDE BLOCKS: Controls the amount of spacing inside each FAQ item.

The CUSTOMIZED label appears next to settings that have been individually changed.

Click SAVE CHANGES when you are finished.

FAQ Block Color Options

Click COLORS to customize the colors used by your selected FAQ layout.

Available color controls vary depending on the layout. Common settings include:

  • ITEM TITLE COLOR
  • TEXT COLOR
  • BACKGROUND COLOR
  • LINE COLOR

Some layouts include additional controls, such as:

  • ITEM BACKGROUND COLOR
  • SHAPE BACKGROUND COLOR
  • SHAPE TEXT COLOR
  • ICON COLOR

You can choose a color with the color selector or enter a hex color value. The CUSTOMIZED label identifies colors that have been changed from their default settings.

Click SAVE CHANGES when you are finished.

FAQ Block Background Options

Click BACKGROUND to add or change a background image for the FAQ Block.

Under BACKGROUND IMAGE, choose:

  • NO BACKGROUND: Removes the background image.
  • CUSTOM BACKGROUND: Upload your own JPG or PNG image.
  • BACKGROUND LIBRARY: Choose a built-in PhotoBiz background.

For a CUSTOM BACKGROUND, you can click ADD FILES or drag and drop an image into the upload area. The Website Builder recommends a maximum background image size of 3000 pixels wide by 1730 pixels high.

The BACKGROUND LIBRARY includes categories such as GEOMETRIC, PATTERN, ORGANIC, MINIMAL, TRANSPARENT, LIFESTYLE, and DARK.

After selecting a background, choose a BACKGROUND SETTINGS option:

  • TILE: Repeats the image to fill the background.
  • TOP LEFT: Aligns the image to the top-left corner.
  • CENTERED: Centers the image in the available space.
  • COVER: Scales the image to completely cover the background area.

Click SAVE CHANGES when you are finished.

Make sure your FAQ questions and answers remain easy to read when using a background image.

FAQ Block Font Options

Click FONTS to customize the typography used in the FAQ Block.

Separate font controls are available for:

  • QUESTION
  • ANSWER
  • ANSWER H1
  • ANSWER H2
  • ANSWER H3

Each font area displays the selected font along with its SIZE, LETTER SPACING, and LINE HEIGHT settings.

The ANSWER H1, ANSWER H2, and ANSWER H3 settings only affect text formatted with the corresponding heading level inside an FAQ answer. Regular answer text uses the ANSWER settings.

The CUSTOMIZED label appears when typography has been changed from the website's default settings. Individual FAQ Block font settings override the corresponding global font settings for that block.

For complete instructions, see How to Change the Fonts on FAQ Blocks

FAQ Block Menu Options

Click the pencil icon on the FAQ Block to access additional block controls.

  • COPY: Creates a duplicate of the FAQ Block directly below the original. The original block remains unchanged. The copied block does not retain the original block name used for anchor links.
  • MOVE: Moves the FAQ Block to the top or bottom of the current page or to another page on your website.
  • RENAME: Gives the FAQ Block a custom name. When you create an anchor link, the renamed block appears with its custom name in parentheses under CHOOSE A BLOCK, making it easier to identify.
  • CHANGE LAYOUT: Opens the available FAQ layout options.
  • ADVANCED: Opens the FAQ Block editing panel, where you can manage the block's content and design settings.
  • DELETE: Permanently removes the FAQ Block. After you click DELETE, the DELETE BLOCK confirmation appears. Click YES, DELETE IT to remove the block or CANCEL to keep it. Deleted blocks cannot be recovered.

Tips for Creating Effective FAQs

Use clear questions that reflect what your clients actually ask. FAQs work especially well for session preparation, pricing, booking, payment policies, turnaround times, print ordering, and general business policies.

Keep questions short and answers focused. Group similar questions together so visitors can quickly find the information they need.

If your FAQ section becomes very long, consider separating different topics into multiple FAQ Blocks or pages.

FAQ Blocks do not support DuoBuild.

SEO and AI Search Tips

FAQ content can help answer specific questions potential clients may search for online. Use natural questions such as “How long does a newborn session take?” or “When will I receive my wedding photos?”

Keep answers clear, accurate, and focused on the question. Well-organized FAQ content can make your page easier for visitors, search engines, and AI search tools to understand.

Write FAQs for your visitors first. Avoid adding unnecessary questions only to include additional search terms.

Additional Options and Helpful Notes

  • Each FAQ Block can contain up to 50 question-and-answer pairs.
  • The QUESTION field supports up to 400 characters.
  • The ANSWER field does not have a character limit.
  • Predesigned FAQ Blocks may contain sample content that you can edit or remove.
  • Layout, styling, and color options can vary depending on the FAQ layout you select.
  • Individual FAQ Block font settings override the corresponding global font settings.
  • FAQ Blocks do not support DuoBuild.
  • FAQ Blocks do not count toward the Website Builder’s 30-block page limit.
  • Review your FAQ section on both desktop and mobile, especially when using multi-column layouts or longer answers.

Troubleshooting and FAQs

Why do I see sample questions in my FAQ Block?

Predesigned FAQ Blocks may contain sample questions and answers. You can edit the sample content or remove the items you do not need.

Why don't my answers display until I click the question?

You are likely using an accordion layout. Accordion layouts keep answers collapsed until a visitor clicks the question, plus icon, arrow, or bar.

Why don't I see every setting listed in this guide?

Some LAYOUT, STYLING, and COLORS options depend on the layout you selected. Different FAQ layouts provide different controls.

Why didn't my FAQ fonts change when I updated my website fonts?

The FAQ Block may have individual font customizations applied. Click FONTS and check for settings marked CUSTOMIZED.

How many questions can I add to one FAQ Block?

You can add up to 50 question-and-answer pairs to each FAQ Block.

How long can an FAQ question be?

The QUESTION field supports up to 400 characters. Shorter questions are generally easier for visitors to scan.

Is there a character limit for FAQ answers?

No. The ANSWER field does not have a character limit. If an answer becomes very long, consider whether the information would be easier to read in a Text Editor Block or on a separate page.

Can I link directly to my FAQ section?

Yes. Rename the FAQ Block and use it as the destination for an anchor link. A descriptive block name makes the FAQ section easier to identify under CHOOSE A BLOCK.

Can I use an FAQ Block with DuoBuild?

No. FAQ Blocks do not support DuoBuild.

Related Guides

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