How To Extend A Digital Download Order Expiration

How to Extend a Digital Download Link in PhotoBiz ECommerce

Overview

With PhotoBiz Client Galleries ECommerce, you can sell individual digital images or digital packages directly to your clients. By default, digital download links remain active for 7 days after an order has been paid.

If your client did not download their files before the link expired, you can resend the download link at any time. Sending a new link automatically creates a new 7-day download window for the client.

Follow the steps below to resend and extend a digital download link.

STEP ONE

Log in to your PhotoBiz account and click the NOTIFICATION icon located in the top right corner of your control panel.

STEP TWO

The notification panel will open on the right side of the screen. Click the order you want to extend the download link for.

STEP THREE

Inside the order details, click the DOWNLOADS button located in the upper right corner of the order window.

STEP FOUR

Click the name of the digital download you want to resend to your client.

FINAL STEP

You will see the option to update your client’s email address if needed. After confirming the email address, click SEND NEW DOWNLOAD LINK.

The new download link will remain active for 7 days from the time it is sent.

Once the new link has been sent, you will see a confirmation message and your client will receive the updated download link in their inbox.

Helpful Notes

Each time you resend a download link, a new 7-day expiration period begins.
You can resend download links multiple times if needed.
Updating the client’s email address before resending is helpful if the original email was entered incorrectly.

Previous Post Next Post

How To Set Up Digital Images

March 25, 2026

How To Access Sales Tax Reports

March 24, 2026

Quickstart for Selling Images Online

June 3, 2025

How Do I Access My Sales Reports