You can cancel Original Files on your PhotoBiz account, either by calling us at 866.463.7620 Monday - Friday 9am - 6pm EST or by submitting a support ticket request from your account.
IMPORTANT NOTE BEFORE CANCELING ORIGINAL FILES:
You can cancel the Original Files add-on at any time. When the Original Files add-on is canceled, you'll lose the following file types as they're automatically deleted from your account and cannot be recovered unless you reupload original full resolution file to your account:
- Any images uploaded to your Client Galleries that are larger than 4MB. The smaller versions of your images will remain and won't be removed. This will prevent you from selling original file resolution images via digital downloads.
- Any version of images uploaded to your Website Builder or Blog that are larger than 4MB. The smaller versions of your images will remain and won't be removed.
- Any version of images uploaded to your Image Clipboard that are larger than 4MB. The smaller versions of your images will remain and won't be removed.
- Any files you've uploaded to documents in the Files section that are larger than 4MB will be deleted.
Since all original versions of your files in your account will be deleted, there will be no original backup of your files available in case you lose your files from your computer or hard drives.
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