How Do I Set My Email For Order Notifications

How to Set Up Email Notifications for Orders in PhotoBiz

Overview

PhotoBiz can send email notifications when a customer places an order, pays an invoice, or books a session that includes payment. These order notifications help you keep track of purchases and payments without needing to check your account manually throughout the day.

By default, order notifications are sent to the email address you use to log in to your PhotoBiz account. You can update this setting in your ECommerce Dashboard and send notifications to one or more email addresses.

This guide walks you through how to update the email addresses that receive order notification emails from PhotoBiz.

Before You Begin

To help prevent notification emails from going to spam or junk, add the following PhotoBiz email address to your contacts or safe senders list:

emailsupport@mailbiz1.photobiz.com

PhotoBiz uses email validation to help maintain reliable email delivery. If an email address bounces because the inbox is full, the address is invalid, or the receiving email provider rejects the message, it may be marked as non-deliverable.

If you are not receiving notification emails after confirming your settings, contact the PhotoBiz Support Team by phone or live chat so we can help review the email address and delivery status.

STEP ONE

This will open your ECommerce Dashboard, where you can manage settings related to orders, payments, invoices, products, services, and other ecommerce tools.

STEP TWO

At the top of your ECommerce Dashboard, click SETTINGS, then choose GENERAL from the drop-down menu.

This will open the general ECommerce settings for your account.

FINAL STEP

Find the Order Notification Emails field and enter the email address where you want to receive order notifications.

To send notifications to more than one person, enter multiple email addresses separated by commas.

After you add or update the email address, scroll down and click Save Changes.

Once your changes are saved, future order notification emails will be sent to the email address or addresses listed in this field.

What Happens Next?

After your settings are updated, PhotoBiz will send order notification emails when a client completes order-related activity through your account.

These notifications may include activity from:

Website orders
Client Galleries orders
Scheduler bookings with payment
Invoice payments
Other ECommerce order activity

Each order notification may include details such as:

Order number
Order total
Client name
Order status
A link to view the receipt or order details

You can use the notification email to quickly review the order and open the receipt from your PhotoBiz account. Receipt links are valid for 7 days. After 7 days, you'll need to log into your account to view order details.

Helpful Notes

If you use more than one email address for your business, make sure each person who needs order updates is listed in the Order Notification Emails field.

If someone stops receiving notifications, first confirm that their email address is still entered correctly in your settings. Then have them check their spam, junk, promotions, or quarantine folder.

Some business, school, government, or corporate email systems may have stricter security filters that can block automated messages. If notifications are not arriving at one of these addresses, try using another email address or contact PhotoBiz Support for help reviewing delivery.

Troubleshooting & FAQs

I am not receiving order notification emails.

Confirm the email address is entered correctly in the Order Notification Emails field. Then check your spam or junk folder and make sure emailsupport@mailbiz1.photobiz.com is added to your contacts or safe senders list.

Can I send order notifications to multiple email addresses?

Yes. Enter each email address in the Order Notification Emails field and separate them with commas.

Why did notifications stop going to one email address?

If an email address bounces or rejects PhotoBiz messages, it may be marked as non-deliverable. This can happen if the inbox is full, the address is invalid, or the email provider blocks the message. Contact PhotoBiz Support by phone or live chat so we can help review the email delivery status.

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