MENU

How Do I View My Orders?

Sep 8 2026 | By: PhotoBiz Knowledge Base

How to View Customer Orders in PhotoBiz

Overview

You can view and manage customer orders from the Orders section of your PhotoBiz ECommerce Dashboard. The Orders section contains your complete order history, including customer information, order totals, payment details, and order status.

This guide shows you how to access your orders, find a specific transaction, review the complete order details, and use the Account Notifications shortcut to quickly open recent orders.

STEP ONE

Log into your PhotoBiz account and click ECOMMERCE from the left-side menu. This opens your ECommerce Dashboard.

STEP TWO

From the ECommerce Dashboard, hover over TRACKING at the top of the page. When the menu opens, click ORDERS.

This opens the Orders section, where you can view and search your complete order history.

STEP THREE

Review the Orders section to locate the transaction you want to view. Each order displays information such as the order number, order date and time, client name, total, merchant, payment status, and order status.

If you need to narrow the results or display more orders on the page, use the SEARCH BY and PER PAGE options at the top of the Orders section.

FINAL STEP

Find the order you want to review and click its ORDER NUMBER.

PhotoBiz will open the complete details for that transaction. From this page, you can review the customer, payment, shipping, and purchase information associated with the order.

Search and Filter Your Orders

By default, the Orders section displays orders from the Last 6 Months. Use the SEARCH BY menu when you need to locate a specific order or review transactions from a different time period.

Available SEARCH BY options include:

  • This Month
  • Last Month
  • Last 6 Months
  • This Year
  • Last Year
  • Custom Date
  • Customer
  • Order Number
  • Payment Status
  • Order Status

After selecting an option, enter or select the requested search criteria and click SEARCH.

Using these filters can make it easier to find older transactions, orders from a specific customer, or orders with a particular payment or order status.

Change the Number of Orders Per Page

Use the PER PAGE menu to control how many orders are displayed at one time.

You can choose:

  • 25
  • 50
  • 100

After selecting the number of orders you want to display, click SEARCH to apply the change.

Displaying more orders per page can be helpful when reviewing a larger order history without moving between multiple pages.

What You See in the Orders List

The Orders section provides several details to help you identify and track each transaction:

  • ORDER NO. — Identifies the transaction. Click the order number to open the complete order details.
  • ORDER DATE/TIME — Shows when the order was received.
  • CLIENT NAME — Shows the customer associated with the order.
  • TOTAL — Shows the total amount of the order.
  • MERCHANT — Shows the merchant or payment method associated with the transaction.
  • PAYMENT — Shows the payment status, such as Paid, Pending, or Void.
  • STATUS — Shows the order status when one has been assigned.

Orders you have not yet opened in the PhotoBiz control panel will display a NEW label.

View Order Details

Click an ORDER NUMBER to open the complete details for that transaction.

Depending on the type of order, the details can include:

  • Order number
  • Order total
  • Order received date
  • Payment status
  • Customer name and contact information
  • Payment method
  • Shipping information
  • The event, gallery, or other area the order came from
  • Items purchased
  • Quantity
  • Unit price
  • Item totals

The information displayed can vary depending on what the customer purchased and how the transaction was completed.

The top of the order details page also includes tools for managing the order:

Digital Download Orders

If a customer purchased a digital download and needs access to the files again, you can resend or extend their digital download access from the order.

See How To Resend a Digital Download Link for complete instructions.

Quickly Open a Recent Order From Account Notifications

If the Account Notifications section appears on your PhotoBiz home page, you can use it as a shortcut to recent orders.

Click ORDERS under Account Notifications. The NOTIFICATIONS panel will open on the right side of the screen and display your 15 most recent order notifications.

Click the customer's name, date, or order number in a notification to open that order directly.

For your complete order history, older transactions, or additional search options, use ECOMMERCE, hover over TRACKING, and click ORDERS.

If You See the Website Checklist

Some accounts may display Your Website Checklist on the home page instead of the Account Notifications section.

You do not need to complete the Website Checklist before you can view your customer orders. Click ECOMMERCE from the left-side menu, hover over TRACKING, and click ORDERS to access your complete order history.

The ECommerce Orders section is the recommended way to access orders because it is available regardless of whether Account Notifications appear on your home page.

See Complete Your Website Checklist for instructions on completing the checklist.

Deleting an Order Notification

Order notifications and customer orders are separate.

If you delete an order notification from the NOTIFICATIONS panel, the customer order itself is not deleted. The order will remain available in ECOMMERCE → TRACKING → ORDERS.

This allows you to clear older notifications without removing order records from your account.

Helpful Notes

  • Use ECOMMERCE → TRACKING → ORDERS to access your complete order history.
  • Use Account Notifications when you want a quick shortcut to one of your 15 most recent order notifications.
  • Click an ORDER NUMBER to open the complete transaction details.
  • Use SEARCH BY to find older orders or narrow your results.
  • Use PER PAGE to display 25, 50, or 100 orders at one time.
  • Deleting an order notification does not delete the associated customer order.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

NEXT: WHAT DO PHOTOBIZ ORDERS LOOK LIKE?
Previous Post Next Post

Related Posts

How To Access Sales Tax Reports

March 24, 2026

How Do I Access My Sales Reports

March 24, 2026

How Do I Access My Payments Received Reports?

March 26, 2026

How Do I Set Up A Custom Order Status?

March 24, 2026

CLOSE