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How Do I View My Orders?

May 02, 2025 | By: PhotoBiz Knowledge Base

Viewing Your Customer Orders in PhotoBiz ECommerce

When a customer places an order through your PhotoBiz ECommerce, Client Galleries, Invoicing, or Scheduler, you’ll automatically receive an email notification. At the same time, the order is saved in your account and appears as a notification in the Orders section on your PhotoBiz dashboard.

You can access the full order details any time to check the payment status, view customer information, or track your order fulfillment. This guide walks you through how to view and search your ECommerce orders.

STEP ONE

Log into your PhotoBiz account and click ECOMMERCE from the left-hand menu.

STEP TWO

At the top of the ECommerce control panel, hover over TRACKING, then click on ORDERS from the drop-down menu.

FINAL STEP

Click on the Order Number to open and view the order details.

SEARCHING FOR ORDERS

You can filter your order list to quickly find what you're looking for. Use the Search By drop-down options to search by:

  • Time Frame: Last 6 months, This Month, Last Month, This Year, Last Year, or a Custom Date Range

  • Customer Name: First and Last name

  • Order Number

  • Payment Status: Paid or Pending

  • Order Status: If you’ve set up custom statuses (like Shipped or Processing), you can filter by those, too

You can also choose how many orders to display per page (25, 50, or 100). After setting your search filters, click the Search button to display results.

ORDER DETAILS

When you click an order number, you’ll see:

  • Detail Tab: Full order info including items, totals, payment status, and customer email

  • Status History Tab: A record of any status changes made after the order was placed (for example, from Pending to Paid)

All your orders will stay saved in your account unless you choose to delete them.

NEXT: WHAT DO PHOTOBIZ ORDERS LOOK LIKE?
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