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How Do I Set Up A Custom Order Status?

Mar 24 2026 | By: PhotoBiz Knowledge Base

How to Create Custom Order Statuses in PhotoBiz

Overview

Custom Order Statuses in PhotoBiz help you organize and manage your order fulfillment workflow. You can create statuses like “Received,” “Processing,” or “Shipped” to track where each order is in your process. These statuses can also trigger email notifications to keep your clients informed. This guide walks you through how to create and manage your own custom order statuses.

STEP ONE

Log into your PhotoBiz account and click ECOMMERCE from the left-hand menu.

STEP TWO

At the top of your ECommerce control panel, hover over SETTINGS, then click ORDER STATUSES from the dropdown menu.

STEP THREE

Click the NEW ORDER STATUS button.

STEP FOUR

Enter your custom order status details, including the Status Name, Email Subject, and Email Message, then click ADD STATUS.

FINAL STEP

Your new custom order status will now appear in your Custom Order Statuses list. You can apply it to your orders to track progress and automatically notify your clients.

Additional Options and Helpful Notes

Common Order Status Examples

You can create statuses that match your workflow, such as:

  • Pending
  • Received
  • In Progress
  • Editing
  • Ready for Pickup
  • Shipped
  • Completed

Email Notifications

  • When you apply a custom order status to an order, the email you set up will be sent to your client.
  • Use clear, friendly messaging to let clients know what to expect next.
  • Include helpful details like delivery timelines or pickup instructions when needed.

Managing Your Statuses

  • You can create as many custom order statuses as needed.
  • All statuses will appear in your Custom Order Statuses section for easy access and updates.
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