How to Reconnect Your Square Account in PhotoBiz
This is the most common fix for Square payment processing issues in PhotoBiz.
If you connected your Square account to PhotoBiz before October 4, 2022, do not see a Location ID listed in your Merchant Settings, or are unsure when you originally connected Square, you should reconnect your Square account. Reconnecting ensures your account has the correct permissions and access to the latest features from Square. The process only takes a few minutes and does not affect past transactions.
Before You Begin
Make sure you have:
- Access to your PhotoBiz account
- Login credentials for your Square account
- Admin-level permissions in Square to approve third-party access
STEP ONE
Log into your PhotoBiz account and click ECOMMERCE from the left-side menu.
STEP TWO
At the top of the ECommerce control panel, hover over PAYMENT and click MERCHANTS from the dropdown menu.
STEP THREE
Click directly on your Square merchant. In most accounts, this is labeled Credit Card – Square.
STEP FOUR
On the merchant settings page, click the RECONNECT button.
STEP FIVE
A new window will open prompting you to log into your Square account.
When Square asks for permission to update access for PhotoBiz, click ALLOW to continue.
You will see a confirmation message once the connection is successful.
FINAL STEP
Return to your PhotoBiz Merchant Settings and complete the following:
- Set Active to YES
- Click SAVE CHANGES at the bottom of the page
Once connected, you will see your Location ID listed. This confirms the Square connection is updated, active, and working properly.
Helpful Notes
- Reconnecting Square does not interrupt existing orders or customer data.
- Only Square accounts connected before October 4, 2022 require reconnection.
- If your control panel does not display a Location ID after reconnecting, repeat the reconnection steps to refresh the Square connection.
- If you manage multiple Square locations, PhotoBiz will automatically use the selected Location ID shown after reconnection.
- After reconnecting Square, clients who were unable to complete checkout only need to refresh their checkout page and re-enter their payment information to submit the order successfully.
