Change Scheduler Notification Email Addresses

How to Change Where Scheduler Notification Emails Are Sent

Overview

PhotoBiz Scheduler sends you a notification email when a client books an appointment. By default, these notifications are sent to the primary email address on your PhotoBiz account.

You can change the notification email address for an individual Scheduler service if you want booking notifications sent to a team member, shared studio inbox, or separate business email address. Each Scheduler service can use its own notification email address.

This guide explains how to change where booking notification emails are sent for a specific Scheduler service.

STEP ONE

This opens the Scheduler Dashboard, where you can manage your services, bookings, availability, and Scheduler settings.

STEP TWO

Click SERVICES at the top of the Scheduler Dashboard.

This page displays the Scheduler services in your account.

STEP THREE

Click the name of the service whose notification email address you want to change. If you have multiple Scheduler services or service categories, use the search bar to find the service by name.

This opens the settings for that specific service.

STEP FOUR

Click the THANK YOU tab in the right-side settings panel.

This section includes the email address used for internal booking notifications for this service.

FINAL STEP

Enter the email address where you want booking notification emails for this service to be sent.

The email address can be different from the primary email address on your PhotoBiz account. If more than one person needs to receive the notification, enter multiple email addresses separated by a comma.

Click SAVE CHANGES when you are finished.

Future booking notifications for this Scheduler service will be sent to the email address or addresses you entered.

Additional Options or Helpful Notes

Each Scheduler service can have its own notification email address. Changing this setting for one service does not change the notification settings for your other Scheduler services.
If you do not enter a different notification email address, booking notifications will continue to be sent to the primary email address on your PhotoBiz account.
You can enter multiple email addresses if more than one person needs to receive booking notifications. Separate each email address with a comma.
This setting only changes the internal notification emails you receive when someone books the service. It does not change appointment confirmations or other emails sent to your clients.

Optional: Add PhotoBiz as an Approved Sender

As an optional precaution, you can add the PhotoBiz notification email address to your contacts, approved senders, or safe sender list. This may help reduce the chance of important notifications from your PhotoBiz account being filtered as spam or sent to another folder.

PhotoBiz notification emails are sent from:

emailsupport@mailbiz1.photobiz.com

When supported by your email provider, you can also approve the following sending domain:

mailbiz1.photobiz.com

Adding this address or domain is optional and does not guarantee delivery. Your email provider still controls how incoming messages are filtered and where they appear.

Related Guide: Email Notification Troubleshooting Guide

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

Previous Post Next Post

What image size can I upload?

June 3, 2026

How Do I Set Up A New Merchant?

April 22, 2026

What are the available merchants that I can use?

July 24, 2026

How To Set Up A New Scheduler Service

July 15, 2026

How To Change Where Scheduler Notifications Emails are Sent