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Email Notifications Are Showing The Same Name on my iPhone

Sep 8 2026 | By: PhotoBiz Knowledge Base

How to Fix the Wrong Name on PhotoBiz Notification Emails on iPhone

Overview

PhotoBiz sends all system notification emails from emailsupport@mailbiz1.photobiz.com. If all of your PhotoBiz notifications appear to come from the same client or another incorrect name on your iPhone, the PhotoBiz notification email address may have been accidentally saved to that person in your Contacts app.

When this happens, your iPhone may display the saved contact name instead of the sender information for PhotoBiz.

This guide shows you how to find the saved contact on your iPhone and correct it so your PhotoBiz notification emails display properly.

Why This Happens on Your iPhone

Your iPhone can use information saved in the Contacts app when displaying the sender name for an incoming email.

If emailsupport@mailbiz1.photobiz.com is saved under a client’s contact, PhotoBiz notifications may appear to come from that client even though the messages are still being sent by PhotoBiz.

This only affects the name displayed on your iPhone. It does not change who sent the notification, and you do not need to change your notification settings in your PhotoBiz account.

STEP ONE

Open the Contacts app on your iPhone.

STEP TWO

Use the search field to search for:

emailsupport@mailbiz1.photobiz.com

If the email address is associated with a saved contact, tap that contact to open it.

STEP THREE

Tap Edit to view and change the information saved for the contact.

If this is an actual client or another contact you want to keep, remove emailsupport@mailbiz1.photobiz.com from the contact rather than deleting the entire contact.

Save your changes after removing the PhotoBiz notification email address.

FINAL STEP

If the contact was created accidentally and you do not need to keep any of its information, scroll to the bottom and tap Delete Contact, then confirm that you want to delete it.

Return to your email inbox after correcting or deleting the contact. New PhotoBiz notification emails should display the correct sender information once your iPhone recognizes the updated contact information.

What You Should See Next

After correcting the contact, PhotoBiz notification emails should no longer appear under the incorrect client or contact name.

Previously received messages may continue to show the old name temporarily, but new notifications should display correctly after the contact information updates.

Troubleshooting

The Wrong Name Still Appears

If new PhotoBiz notifications continue to display the wrong name, search your Contacts app again for emailsupport@mailbiz1.photobiz.com. The address may be saved under more than one contact.

You can also close and reopen the Mail app to allow it to reload your updated contact information.

I Cannot Find the Email Address in Contacts

Your iPhone can display contacts from more than one connected account. If the search does not return a result, check the contact accounts connected to your iPhone for another copy of the contact.

Additional Options or Helpful Notes

  • PhotoBiz system notification emails are always sent from emailsupport@mailbiz1.photobiz.com.
  • Correcting a saved contact does not change your PhotoBiz account or notification settings.
  • You can save emailsupport@mailbiz1.photobiz.com as a contact named PhotoBiz Notifications if you want these emails to be easier to recognize.
  • If you use the same contacts across multiple Apple devices, the corrected contact information may also update on those devices.

Using Another Device or Email App?

If you are experiencing the same issue on a different device, see our general troubleshooting guide.

How to Fix the Wrong Name on PhotoBiz Notification Emails

Make PhotoBiz Notifications Easier to Find

You can also add PhotoBiz notification emails to your VIP list in Apple Mail so important notifications are easier to find.

Make Your PhotoBiz Notifications VIP

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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