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Coupons Troubleshooting Guide

December 16, 2025 | By: PhotoBiz Knowledge Base

Why Isn’t My Coupon Code Working in PhotoBiz?

If a coupon code is not applying at checkout, it is usually due to a setup limitation or usage rule tied to the coupon. PhotoBiz coupons can be restricted by dates, number of uses, item eligibility, and order requirements. This guide walks through the most common reasons a coupon may not work and how to resolve each issue.

Common Reasons a Coupon May Not Work

The Coupon Has Already Been Used

If the coupon is set to a limited number of uses (including single-use coupons), it cannot be used again once the limit is reached.

Check:

  • Max Number of Uses in the coupon settings

  • Whether the coupon has already been redeemed

The Coupon Is Expired or Not Yet Active

Coupons only work within their active date range.

Check:

  • Begin Date

  • Expiration Date

If the current date falls outside this range, the coupon will not apply.

The Coupon Does Not Apply to the Item in the Cart

If the coupon is limited to specific items or item types, it will only apply when those items are in the cart.

Check:

  • Whether the coupon is restricted to:

    • Specific products

    • Prints or digital images

    • Services, Scheduler items, or packages

  • That the eligible item is actually added to the cart

Minimum or Maximum Order Requirements Are Not Met

Some coupons require the order to fall within a specific price range.

Check:

  • Min Order Price

  • Max Order Price

If the order total does not meet these requirements, the coupon will not apply.

A Sale Campaign Is Already Applied

Depending on your campaign settings, coupons may not be allowed on items that are already discounted by a sale campaign.

Check:

  • Whether the item is currently on sale

  • Your campaign settings for coupon stacking

Coupons Are Being Used in an Unsupported Checkout Type

Coupons only work in:

  • Ecommerce

  • Scheduler

  • Client Galleries

Coupons do not apply to:

  • Invoices

  • Form Payments

Helpful Notes

  • Only one coupon code can be used per order.

  • Coupon codes are case-sensitive.

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