MENU

The Scheduler Policies Overview

Oct 30, 2025 | By: PhotoBiz Knowledge Base

How to Set Scheduler Policies in PhotoBiz

The Policies section of your PhotoBiz Scheduler allows you to define your scheduling and cancellation rules. Here, you can control how far in advance clients can book appointments and whether they’re allowed to cancel online, plus how much notice is required if they do.

These settings help you manage your time effectively and ensure clients understand your booking and cancellation expectations.

STEP ONE

Log into your PhotoBiz account and click SCHEDULER in the left-side menu.

STEP TWO

At the top center of your Scheduler control panel, click POLICIES.

STEP THREE

Set Your Appointment Cancellation Policy

In this section, choose whether clients are allowed to cancel appointments online and how much notice is required.

You can select from the following options:

  • Never (clients cannot cancel online)

  • Up to 24 hours before the appointment

  • Up to 48 hours before the appointment

  • Up to one week before the appointment

  • Anytime

Click SAVE CHANGES to apply your cancellation policy.

Important Note: If you allow online cancellations for appointments that include a payment, refunds must be processed directly through your merchant account. Refunds are not issued automatically by PhotoBiz.

STEP FOUR

Set Your Appointment Lead Time Policy

Your lead time determines how far in advance a client can book an appointment online.

Choose from the following options:

  • Anytime

  • 1 hour

  • 2 hours

  • 8 hours

  • 24 hours

  • 48 hours

  • 72 hours

  • 1 week

  • 2 weeks

  • 1 month

Click SAVE CHANGES to apply your lead time settings.
Previous Post Next Post

Related Posts

What image size can I upload?

May 31, 2024

How Do I Set Up A New Merchant?

May 13, 2025

What are the available merchants that I can use?

May 14, 2025

How To Set Up A New Scheduler Service

October 29, 2025

CLOSE