How to Reconnect Square in PhotoBiz

How to Reconnect Your Square Account in PhotoBiz

Overview

If Square payments stop processing in your PhotoBiz account, the connection between PhotoBiz and Square may need to be refreshed. Reconnecting allows you to approve PhotoBiz’s access again so your account can process payments through Square. This can help resolve authorization errors, including “This request could not be authorized,” and issues involving a missing Location ID. This guide explains how to reconnect Square, confirm your merchant settings, and have your client retry the payment.

Reconnecting does not delete your past transactions, order history, or customer data.

Why Your Square Connection May Need to Be Refreshed

Square uses secure authorization to allow PhotoBiz to process payments through your Square account. That authorization may need to be refreshed for several reasons:

The existing authorization has expired or is no longer valid.
Access permissions have changed.
PhotoBiz’s access to your Square account has been revoked.

A connection issue can happen without you changing anything. It does not necessarily mean you did anything wrong or that there is a problem with your Square account.

PhotoBiz is not notified when settings change in your individual Square account. If payment authorization is interrupted, reconnecting lets you approve PhotoBiz’s access again.

Common Signs Your Connection Needs Attention

Review your Square connection if you notice:

An error stating “This request could not be authorized.”
A missing LOCATION ID in your PhotoBiz merchant settings.
Payments failing on forms, invoices, or online orders.
Your Square merchant showing as inactive when you expect it to be available.

Important: The s296 code can appear with different payment errors. Read the full message before troubleshooting. If the message says the credit card was declined, reconnecting may not resolve it. Review Troubleshooting Square Payment Errors for the appropriate next steps.

Prerequisites

Before you begin, make sure you have access to:

Your PhotoBiz account.
The same Square account originally connected to PhotoBiz.
A Square login with permission to authorize PhotoBiz’s access.

If a client received an error but may have been charged, check Square’s transaction history and the corresponding PhotoBiz order or invoice before asking them to submit another payment.

Check Square’s Service Status

Before reconnecting, check Square’s status page for a service disruption affecting online payments.

Reconnecting will not resolve a Square service outage. If the relevant service is experiencing a disruption, wait until it is restored and test again. If Square is operating normally, continue below.

STEP ONE

STEP TWO

At the top of the ECommerce Dashboard, hover over PAYMENT and click MERCHANTS in the dropdown menu.

STEP THREE

Click your Square merchant to open its settings. Your merchant may be named Credit Card – Square, depending on how it was originally configured.

STEP FOUR

On the merchant settings page, click RECONNECT.

STEP FIVE

A new window will open for Square authorization. Log in to the same Square account originally connected to PhotoBiz. If Square is already signed in, confirm that you are using the correct account before continuing.

When Square asks you to approve PhotoBiz’s access, click ALLOW.

A confirmation message will appear when the reconnection is successful.

FINAL STEP

Return to your Square merchant settings in PhotoBiz. For ACTIVE, select YES, then click SAVE CHANGES at the bottom of the page.

Confirm that a LOCATION ID appears in the merchant settings. The successful reconnection message, active merchant setting, and Location ID are the connection checks to complete before retrying a payment.

Ask your client to refresh the affected payment page, re-enter their payment information, and submit the payment again. Confirm that the payment completes successfully.

What Your Clients Need to Do

Clients who had a payment page open before you reconnected Square must refresh that page before trying again. This applies to invoice payment screens, forms with payment fields, and online checkout pages.

An already-open payment page may continue using the previous connection information. After refreshing, your client should re-enter their payment details and submit the payment again.

Refreshing does not guarantee that a declined card will be accepted. If a new error appears, use its full message to determine the next step.

Troubleshooting

A Location ID Does Not Appear

Repeat the reconnection process using the same Square account and approve PhotoBiz’s access when prompted. Return to PhotoBiz, confirm that ACTIVE is set to YES, and click SAVE CHANGES.

If the Location ID is still missing, contact PhotoBiz Support for help reviewing the connection.

Authorization Errors Continue After Reconnecting

If “This request could not be authorized” continues after you reconnect and your client refreshes the payment page, the next troubleshooting step is to remove Square from PhotoBiz and add it again as a new merchant using the same Square account.

Follow Troubleshooting Square Payment Errors for guidance. After adding Square again, confirm that the merchant is active and a Location ID appears. Have your client refresh the payment page before retrying.

If you need help removing or adding the merchant, contact PhotoBiz Support.

The Payment Is Declined

A card decline requires different troubleshooting from a connection error. Review the declined payment in Square and follow the guidance in Troubleshooting Square Payment Errors.

Payments Still Fail

Contact PhotoBiz Support with the full error message, whether the failure occurred on a form, invoice, or online checkout page, and the approximate time it occurred. Let Support know whether you already reconnected or added Square again.

Do not include passwords or full credit card details.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST
Phone: 866.463.7620
Support Channels: Phone, Live Chat, Support Ticket

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