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How Do I Add a Mailbox?

May 22, 2025 | By: PhotoBiz Knowledge Base

How to Purchase & Set Up a Branded Email Address with PhotoBiz Mailbox

Having a professional email like info@yourdomain.com helps build trust and keeps your business communications on-brand. With PhotoBiz Mailbox, it’s easy to purchase and set up your own branded email.

This guide walks you through the process—from purchase to setup—in just a few simple steps.

⚠️ Important Note:

Mailbox purchases are non-refundable once registered.

STEP ONE

Log in to your PhotoBiz account and click on Mailbox in the left-hand menu.

STEP TWO

Click the Add Mailbox button.

STEP THREE

Click Buy Now to complete your purchase.
You can use the card on file or enter a new payment method.

Once your purchase is complete, you'll be able to create your branded email address.

🔧 Important:
To activate your Mailbox, you must either:

  • Have a domain already set up on your PhotoBiz account
    OR

  • Have access to manage the DNS of your domain so we can apply the required MX (Mail Exchange) records

STEP FOUR

After purchasing, go back to the Mailbox area in your control panel and click Setup New Mailbox.

FINAL STEP

Fill in the required fields:

  • Name (your name or business name)
  • Email Address (just the part before @yourdomain.com)
  • Password (create a secure one)

Then click Submit to finalize setup.

✏️ Pro Tip:
Double-check your spelling! Once your email is registered, it cannot be changed. If you need a different email later, a new mailbox will need to be purchased.
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