How to Block and Unblock Senders in Your PhotoBiz Mailbox

Overview

Your PhotoBiz Mailbox includes a Blocklist that helps prevent unwanted email from reaching your mailbox. You can block a specific email address, an entire domain, or an IP address.

Blocklist settings are specific to the PhotoBiz Mailbox you are logged into. If you have more than one PhotoBiz Mailbox, you must manage the Blocklist separately for each mailbox.

This guide explains how to add an email address, domain, or IP address to your Blocklist and how to remove an entry when you want to allow email from it again.

When to Use the Blocklist

You can use the Blocklist when you:

Receive repeated unwanted messages from the same email address
Want to prevent messages from an entire domain
Need to block messages associated with a specific IP address

For most situations, blocking an individual email address is the most precise option.

Blocking an entire domain can prevent messages from every email address using that domain. For example, blocking example.com can affect messages from name@example.com, sales@example.com, and other addresses using that domain.

Use IP address blocking carefully. An IP address may be shared by multiple senders or email services, so blocking one can affect more email than you intend.

STEP ONE

Make sure you are logged into the mailbox where you want to manage blocked senders. Blocklist settings apply only to the individual mailbox you are currently using.

STEP TWO

Click the menu icon in the top-right corner of your mailbox, then click SETTINGS.

STEP THREE

Click SPAM SETTINGS to open the spam controls for your mailbox.

STEP FOUR

Click the BLOCKLIST tab.

You can block an individual email address, an entire domain, or an IP address. Choose the type of entry you want to add based on what you want to prevent from reaching this mailbox.

STEP FIVE

Type or paste the email address, domain, or IP address into the appropriate field.

For an individual sender, enter the complete email address, such as name@example.com. To block an entire domain, enter the domain name, such as example.com.

Review the entry carefully, then click ADD.

FINAL STEP

Confirm that the email address, domain, or IP address appears in your Blocklist, then click SAVE to apply your changes.

Future messages that match the Blocklist entry will be prevented from being delivered to this PhotoBiz Mailbox.

How to Remove an Email Address, Domain, or IP Address from Your Blocklist

You can remove an entry from your Blocklist when you no longer want it blocked. Removing an entry affects only the PhotoBiz Mailbox you are currently logged into.

STEP ONE

Click SETTINGS, then click SPAM SETTINGS.

STEP TWO

Click the BLOCKLIST tab to view the email addresses, domains, and IP addresses currently blocked for this mailbox.

STEP THREE

Locate the entry you want to remove and click the trash icon or removal option displayed next to the email address, domain, or IP address.

FINAL STEP

Click SAVE to apply your changes.

The entry will no longer appear in your Blocklist. Future messages matching that entry will no longer be blocked by the Blocklist, although normal spam filtering and other mailbox settings may still affect how incoming messages are handled.

Helpful Notes

Blocklist settings apply only to the individual PhotoBiz Mailbox you are logged into.
If you have multiple PhotoBiz Mailboxes, you must manage the Blocklist separately for each mailbox.
Blocking an individual email address applies only to the specific address you enter.
Blocking a domain can prevent email from all addresses that use that domain.
An IP address may be shared by multiple senders or email services. Use IP address blocking carefully.
A sender using another email address, domain, or sending server may not match an existing Blocklist entry.
Always click SAVE after adding or removing an entry.

Troubleshooting and FAQs

Does blocking a sender in one PhotoBiz Mailbox block them in all of my mailboxes?

No. The Blocklist is mailbox-specific. An entry added to one PhotoBiz Mailbox does not automatically apply to your other mailboxes.

If you want to block the same sender in multiple PhotoBiz Mailboxes, log in to each mailbox and add the Blocklist entry separately.

Should I block an email address, domain, or IP address?

For most unwanted messages, start by blocking the individual email address. This gives you the most precise control.

Block a domain when you want to prevent messages from all email addresses using that domain. Use IP address blocking carefully because an IP address can be shared by multiple senders or email services.

Why am I still receiving messages after blocking an email address?

Confirm that the email address is entered correctly and appears in your Blocklist.

Some senders use multiple email addresses, domains, or mail servers. A message sent from a different address or source may not match the entry you previously blocked.

Can I unblock an email address, domain, or IP address later?

Yes. Return to SETTINGS, click SPAM SETTINGS, and open the BLOCKLIST tab. Remove the entry and click SAVE.

After you remove it, the Blocklist will no longer prevent messages matching that entry from reaching your mailbox.

Why am I still not receiving email after removing an entry from my Blocklist?

Removing an entry means it is no longer being blocked by your Blocklist. Normal spam filtering and other mailbox settings may still affect incoming messages.

If you continue having trouble receiving expected email, contact PhotoBiz Support for assistance.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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