How to Recover Permanently Deleted Emails (PhotoBiz Mailbox)
PhotoBiz offers branded email with our Mailbox service, allowing you to create an email address @yourdomain.
PhotoBiz Mailbox users can recover email messages for up to 14 days after they have been permanently deleted from the Trash folder. Follow the steps below to restore deleted emails.
IMPORTANT NOTE: Rackspace (our email service provider) automatically deletes messages after 14 days. Once this period has passed, the messages are permanently deleted and cannot be recovered.
STEP ONE
Log into your Mailbox via webmail at https://mailbox.photobiz.com
STEP TWO
Check that the missing messages aren’t still in the Trash or another folder (such as Archive, Junk, or a custom folder).
STEP THREE
Right-click the Trash folder and select Recover Deleted Email.
STEP FOUR
In the recovery window, select the emails you want to restore.
STEP FIVE
Click Recover to Folder and choose the destination folder where the recovered messages should be saved.
FINAL STEP
Wait for the confirmation “Message(s) Recovered,” then close the recovery tool and open the destination folder to verify the emails have been restored.
To view your recovered deleted messages, navigate to the folder where you restored them in your webmail.
Notes, Limits, and Troubleshooting
- Recovery Window: Only emails deleted within the last 14 days (after leaving Trash) can be recovered. After 14 days, recovery is not possible.
- Use Webmail: The Recover Deleted Email tool is available in webmail. If you use a desktop or mobile email app (like Outlook or Apple Mail), log in to webmail to perform the recovery.
- Can’t See the Option? Make sure you’re right-clicking the Trash folder in the left sidebar. If the option isn’t present, the messages may be beyond the 14-day window or there may be no permanently deleted items to recover.
- Search Tip: After recovery, use the webmail search bar (by sender, subject, or date) if you don’t immediately see the message in the chosen folder.
