How to Send Client Favorites as Digital Downloads

How to Send Favorite Images as a Digital Download

Overview

PhotoBiz Client Galleries allow you to send digital images directly to clients based on the photos they've selected as Favorites. This is especially helpful for delivering images included in prepaid photography packages, completing in-person sales, or providing complimentary downloads without enabling unrestricted free downloads or requiring clients to complete an ECommerce checkout.

You can review your client's selections, choose which galleries to include, select the download resolution, and email a link to download the files as a ZIP. The download link remains valid for 7 days.

Important: This process does not create an ECommerce order or charge your client. Confirm which images your client has purchased or is authorized to receive before sending them.

STEP ONE

This opens the Client Galleries Dashboard.

STEP TWO

Click ACTIVITY at the top of the Client Galleries Dashboard.

This opens the area where you can review client activity, including images clients have marked as Favorites.

STEP THREE

Clients mark their preferred images as Favorites by clicking or tapping the heart icon on photos in their Client Gallery.

Favorites are automatically tracked under CLIENT GALLERIES > ACTIVITY as clients select images. Clients do not need to manually send their Favorites for you to review them.

In ACTIVITY, locate your client's entry using the EVENT, CONTACT, and FAVORITES columns. You can also use the search field to find activity by client name, email address, or event name.

Click the client's activity entry to review their selected Favorites.

Helpful Note: Clients can click SEND FAVORITES from their gallery to send you an email notification about their selections. This is optional and does not deliver image files.

STEP FOUR

After opening the client's Activity entry, review their selected images under favorites.

You'll see the total number of Favorites and thumbnails of the images your client selected.

Click send files to download to open the download settings, where you can select the resolution, confirm the recipient's email address, and choose which galleries to include.

FINAL STEP

In the SEND FILES TO DOWNLOAD window, review the recipient's email address, select the download resolution, and confirm which images you want to send.

The client's email address is entered automatically. You can add additional recipients by separating email addresses with commas, up to a maximum of 100 email addresses.

Under SELECT RESOLUTION, choose the file size you want to deliver. If you have the Original Files Premium Upgrade, you can select Original File Size – Full Resolution to send the stored original-resolution files.

Under SELECT GALLERIES, Favorites is selected automatically. If your event contains additional galleries, those galleries will also appear as available options.

Review these selections carefully. If you only want to send the images your client marked as Favorites, leave the additional galleries unchecked.

Click send files to prepare the download.

PhotoBiz generates a ZIP file containing the selected images. Your client receives an email with a download link once the files are ready. The link remains valid for 7 days.

Download Resolution Options

You can choose the resolution used when sending your client's selected images:

Web Size – Low Resolution: Delivers images with maximum dimensions of 1500 × 865 pixels.
Web Size – High Resolution: Delivers images with maximum dimensions of 3000 × 1730 pixels.
Original File Size – Full Resolution: Delivers the original uploaded images at their stored resolution. This option requires the Original Files Premium Upgrade, which supports image uploads up to 50 MB per file.

If the Original Files Premium Upgrade isn't active on your account, Original File Size – Full Resolution appears grayed out with an upgrade button beneath it. You can still select either web-sized download resolution.

Important: Original Files must be active when images are uploaded for PhotoBiz to store their original-resolution versions. If you activated the upgrade after uploading your images, you'll need to upload those original files again.

For more information about original-resolution delivery, see Troubleshooting Original File Downloads in PhotoBiz Client Galleries.

Helpful Notes

You Don't Have to Enable Free Downloads

ALLOW FAVORITES and ALLOW FREE DOWNLOADS are separate settings in your Client Gallery events.

You can enable Favorites while keeping free downloads disabled. This allows clients to select their preferred images without giving them unrestricted access to download photos from their gallery.

Their selections are automatically tracked in ACTIVITY, where you can review and send the approved images using SEND FILES TO DOWNLOAD.

This is particularly useful when clients purchase images through prepaid packages, in-person sales, or other arrangements where payment is handled separately.

Send Digital Images Without Requiring Checkout

You can use SEND FILES TO DOWNLOAD to deliver complimentary digital images, fulfill prepaid packages, or provide additional images without requiring your client to complete an ECommerce checkout.

You control which galleries are included and the resolution delivered.

Sending files this way does not collect payment or create an ECommerce order.

If you want to offer one complimentary digital image while allowing clients to purchase additional images or products, see How to Offer One Free Digital Download Using Favorites in PhotoBiz Client Galleries.

Selecting Galleries and Images

The client's Favorites are selected automatically when you open SEND FILES TO DOWNLOAD.

Under SELECT GALLERIES, you can choose to include the client's Favorites and any additional galleries within the event.

Review the client's Favorites before sending to confirm they contain the images you intend to deliver. This is especially important when fulfilling prepaid packages that include a specific number of images.

Important: Selecting an additional gallery includes that gallery's images in the download. Leave additional galleries unchecked if you only want to deliver the client's Favorites.

Downloading Original Files on Mobile Devices

Clients can receive original-resolution images on an iPhone, iPad, or Android device when you send their Favorites using SEND FILES TO DOWNLOAD, provided the original files are stored and you've selected the appropriate resolution.

PhotoBiz delivers the selected images as a ZIP file. The client's mobile device must support downloading and extracting ZIP files, and it must have enough available storage space to save and extract the images.

Original files can be up to 50 MB per image, so downloading multiple photos may require significant storage. Keeping both the ZIP file and extracted images may require additional space.

We recommend using a desktop or laptop computer for original-resolution downloads, especially when receiving a large number of images. A computer makes it easier to extract the ZIP file, organize the photos, and save a backup.

Clients downloading to a mobile device should confirm that their device supports ZIP files, check their available storage, and use a reliable internet connection.

If their device cannot open the ZIP file or complete the download, recommend using a computer instead.

What Your Client Receives

Once PhotoBiz prepares the selected images, your client receives a branded email headed Files Ready For Download. The email displays your business branding, the Client Gallery event name, and a DOWNLOAD FILES button.

When your client clicks DOWNLOAD FILES, they're taken to a page displaying Your images are ready! along with a link to their ZIP file.

Your client clicks the ZIP filename to download the selected images to their device. They can then extract the ZIP file to access their individual photos at the resolution you've selected.

The download link remains valid for 7 days. Once the link expires, your client will need a new download link to access the files.

If your client needs another link, you can repeat the steps in this guide to send the selected images again, provided the files remain available in your PhotoBiz account.

For original-resolution downloads, we recommend using a desktop or laptop computer. Clients downloading to a mobile device must have sufficient storage space and a device capable of downloading and extracting ZIP files.

Related Guides

NEED HELP?

Our Passionate Support Team Is Here for You.

Need help reviewing your clients' Favorites, choosing the right download resolution, or sending digital images? Our Support Team is happy to walk you through the process and help you deliver files to your clients.

Monday to Friday, 9am to 6pm EST
866.463.7620
Phone, Live Chat & Support Ticket

CONTACT SUPPORT

Previous Post Next Post

How to Offer One Free Digital Download Using Favorites in PhotoBiz Client Galleries

November 13, 2026

How Can I Provide Image Downloads for My Customers?

November 11, 2026

Quickstart for Selling Images Online

June 3, 2025

How To Do Bulk Downloads from a Client Galleries Event