How to Resend an Order Receipt

How to Resend a Receipt to a Client in PhotoBiz

If a client needs another copy of their receipt, you can resend it directly from your PhotoBiz account in just a few clicks. This works for purchases made through ECommerce, Client Galleries, the Scheduler, a Form, or an Invoice.

By following the steps below, you will open the original order and resend the receipt email to your client. You can also update the email details before sending.

STEP ONE

Log into your PhotoBiz account and click ECOMMERCE in the left-side menu of your control panel.

This opens your ECommerce dashboard.

STEP TWO

At the top of the ECommerce control panel, hover over Tracking, then click Orders from the dropdown menu.

This will open your full list of completed and pending orders.

STEP THREE

Locate the order you need to resend the receipt for.

You can scroll through the list or use available filters to help find it. Once you find the correct order, click the Order Number to open the order details.

STEP FOUR

Inside the order details page, click the Resend button.

This prepares the original receipt to be sent again

FINAL STEP

A menu will open on the right side of your screen.

You can update the client’s email address, edit the subject line, or personalize the message before sending.

When you are ready, click Send to resend the receipt to your client.

Your client will receive the same receipt details from the original transaction.

What Your Client Will See

Your client will receive an email notification with a button to view their receipt.

Order Receipt Notification Email Example

The notification email includes a button that allows your client to securely view their receipt online.

The receipt link remains active for 7 days. After 7 days, the link expires. If your client needs access again, you will need to resend the receipt.

Your client can print a copy of the receipt for their records while the link is active.

Receipt Details Example

When your client clicks the button, they will see a detailed receipt. The receipt reflects the original completed transaction and cannot be modified.

Helpful Notes

Resending a receipt does not create a new charge.

You cannot edit the original order details, products, or totals.

If payment was processed through Square or PayPal, the receipt reflects the finalized transaction recorded at the time of purchase.

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