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Email Notifications Are Showing The Same Name

Apr 29 2026 | By: PhotoBiz Knowledge Base

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Understanding Your PhotoBiz Notification Emails

Overview

If all of your PhotoBiz notification emails appear to come from the same person, this is usually caused by how your email app (most commonly Apple Mail on Mac or iPhone) saves contacts.

This happens when the PhotoBiz notification email address is accidentally saved under a client’s name in your contacts. As a result, every notification email displays that client’s name instead of “PhotoBiz.”

In this guide, you’ll learn why this happens and how to fix it so your notifications display correctly again.

Why This Happens

PhotoBiz sends all system notifications from the same email address:

emailsupport@mailbiz1.photobiz.com

Email apps like Apple Mail use your saved contacts to decide what name to display for incoming messages.

If this email address is saved under a client’s contact, your device will show that client’s name for every PhotoBiz notification email.

HOW TO FIX THIS

If your notification emails are showing up with the wrong name, here’s what to do:

STEP ONE

Open your email app or contacts app on your device.

STEP TWO

Go to your Contacts or Address Book.

STEP THREE

Search for emailsupport@mailbiz1.photobiz.com

STEP FOUR

If you see this email saved under a client’s name, delete that contact or remove the email address from the contact.

FINAL STEP

Return to your inbox and refresh your email. Your PhotoBiz notifications should now display correctly.

Additional Tips

  • Save emailsupport@mailbiz1.photobiz.com as a contact named “PhotoBiz Notifications” to keep things clear
  • This issue is most common on Apple devices like iPhone, iPad, and Mac
  • If the name does not update right away, try closing and reopening your email app

PRO TIP!

You can make sure that your notification emails from PhotoBiz get the VIP treatment in your email. Check out our guide on making your notifications from PhotoBiz VIP on your device.

Make Your PhotoBiz Notifications VIP
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