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How to Stop PhotoBiz Notification Emails From Going to Spam in Outlook, Hotmail, or Live.com

July 14, 2025 | By: PhotoBiz Knowledge Base

Ensuring PhotoBiz Emails Reach Your Inbox (Hotmail, Outlook, or Live.com)

PhotoBiz sends important notification emails based on the products and tools you use in your account, including:

  • Two-Factor Authentication codes (if email is your selected method)
  • Billing and membership updates
  • Form submissions
  • Online store order notifications
  • Appointment confirmations
  • Client gallery comments and favorites
  • Blog post comments
  • Conversations and message replies

If you're using a Hotmail, Outlook, or Live.com email address and aren’t receiving PhotoBiz emails—or if they’re landing in your spam or junk folder—follow the steps below to help ensure our messages get delivered to your inbox.

STEP ONE

Mark PhotoBiz Emails as “Not Junk”

  1. Go to your Junk Email (or Spam) folder.

  2. Locate any message from emailsupport@mailbiz1.photobiz.com.

  3. Right-click on the message and choose Mark as not junk.

This will move the message to your inbox and tell Microsoft that our emails are safe.

STEP TWO

Add PhotoBiz to Your Safe Senders List

Log in to your account at outlook.live.com.

Click the ⚙️ Settings icon in the top-right corner, then select View all Outlook settings.

Go to Mail > Junk email.

Under Safe senders and domains, click + Add.

  • Enter: emailsupport@mailbiz1.photobiz.com
  • Click Save.

After you've added the PhotoBiz notification server to your safe senders, you'll see it listed similar to the screen shot below. 

STEP THREE

Add PhotoBiz to Your Contacts

  1. Open any email from emailsupport@mailbiz1.photobiz.com.

  2. Hover over the sender name and click Add to contacts.

  3. Fill in any additional details if desired, then click Save.

STEP FOUR

Review Any Custom Email Rules

If you’ve created custom rules in your Hotmail or Outlook account, it’s possible they’re moving or deleting PhotoBiz messages.

  1. Click the ⚙️ Settings icon and choose View all Outlook settings.

  2. Navigate to Mail > Rules.

  3. Review your rules to make sure nothing is set to automatically move or delete emails from PhotoBiz.

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