How to Scan Your Computer for Malware or Viruses (Windows & Mac)
If you're using PhotoBiz Mailbox for your branded email service and there are ever any security concerns with your inbox, our team will contact you directly.
If you’ve been advised to check your computer for malware or viruses, this guide will show you how to run a system scan on both Windows/PC and Mac/Apple devices.
Important Note: PhotoBiz is not affiliated with Microsoft or Apple. For questions about your operating system, updates, or antivirus tools, please contact their support directly.
Before You Begin: Email Safety Tips
To help protect your account, keep these important email safety practices in mind:
- Do not click on suspicious links or download unexpected attachments.
If something seems unusual or you were not expecting the message, do not interact with it.
- Mark suspicious messages as spam/junk.
This helps your email service filter similar messages in the future.
- Block the sender.
If you're receiving repeated unwanted or unsafe messages, block the address.
- Rackspace (our email service provider) will never contact you directly about your mailbox.
Any legitimate communication about your PhotoBiz Mailbox will always come from PhotoBiz, not Rackspace. If you ever receive an email claiming to be from Rackspace, treat it as suspicious.
Windows / PC Users
STEP ONE
Open the Start Menu on your computer.
STEP TWO
Type Windows Security into the search bar and open it.
STEP THREE
Click Virus & threat protection.
STEP FOUR
Click Quick Scan and allow the scan to complete.
(Depending on what Windows finds, you may be prompted to take additional actions.)
STEP FIVE
Check for available Windows updates.
Keeping your operating system up to date helps prevent security issues.
Mac / Apple Users
STEP ONE
Open System Settings from your Dock or Apple menu.
STEP TWO
Click General, then select Software Update.
STEP THREE
Install all available updates.
(macOS updates include Apple’s built-in malware detection and removal tools.)
STEP FOUR
Restart your computer once updates have completed.
