If you use PayPal for your merchant, you may have run into a seemingly alarming payment status for orders made with your online store. This article details the varying reasons for this payment status, the PayPal checkout process and what you can do to make sure that you're paid for your work.
Why does your payment status for PayPal orders show as PENDING.
This can happen for a few reasons; you may need to verify account credentials like a phone number or email on PayPal, you may need to accept the payment in your PayPal account manually, or your client hasn't fully gone through submitting payment using PayPal's system. The latter is usually the most likely reason.
Once your client hits the SUBMIT button at checkout, you will be notified that an order was received, but if the status is pending, that means that PayPal has either not received payment or the payment is still being processed and will need verification from you.
If you haven't received the payment in your PayPal account, but you see a PENDING order in your PhotoBiz account that may indicate that your client did not follow the entire payment process with PayPal's API.
If your client decided to pay with PayPal, they must go through a few more steps in order for the payment status to show as PAID. They will be redirected to either sign in with their PayPal account or to checkout as a guest with their email and debit/credit card credentials.
Below is what the process looks like for your customer:
Verify payment in your PayPal account.
To ensure that you're receiving payments for your orders so you can fulfill or ship them, it is highly recommended that you compare your PhotoBiz orders with your PayPal payments, especially ones that are PENDING. This will ensure that you're properly paid for your work and will verify that your clients have gone through the entire order process.
If you have confirmed that an order has come through PhotoBiz and PayPal for the appropriate amount, you can change the payment status from PENDING to PAID.
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