Why Is My Website Not Secure?

Why Your PhotoBiz Website Says “Not Secure” and How to Fix It

Overview

All PhotoBiz 9 websites include SSL encryption with an active Website Package. SSL creates a secure HTTPS connection between your website and its visitors.

If a browser displays a “Not Secure” warning, the website’s SSL certificate may not be active, or the domain may not be connected correctly. This guide explains the most common causes and what you can do to restore the secure connection.

What Does “Not Secure” Mean?

A “Not Secure” warning usually means the browser cannot verify an active SSL certificate for the domain.

When SSL is working correctly, your website address begins with https://, and most browsers display a lock or secure connection icon near the address bar.

The warning does not necessarily mean your website has been compromised. In most cases, it indicates a problem with the website version, domain connection, domain registration, or SSL certificate.

Your Website Uses an Older PhotoBiz Platform

Older PhotoBiz platforms do not support SSL encryption. These platforms may include:

HTML5 Portfolio
Legacy Builder
BLOG
STORE
BIZSITE

Log in to your PhotoBiz account and select DOMAINS from the left-side menu. Review the information listed under Main Domain to confirm which version of PhotoBiz is connected to your domain.

If your domain is connected to an older platform, you will need to move your website to PhotoBiz 9 before SSL can be activated.

Related guides:

After your PhotoBiz 9 website is complete, connect your domain and make sure the website is online.

SSL Has Not Been Activated

Your website must be online in PhotoBiz 9 before SSL can be activated.

Log in to your PhotoBiz account and select DOMAINS from the left-side menu. Locate the SSL settings for your main domain and select Activate SSL when the option is available.

If you do not see the activation option, confirm that:

Your website is built in PhotoBiz 9.
Your PhotoBiz 9 website is online.
Your domain points to the correct PhotoBiz website.
Your Website Package is active.

For complete instructions, see How To Activate Your SSL Encryption

Your Domain Registration Expired

A domain registered through another company must remain active for your PhotoBiz website and SSL certificate to work correctly.

Your domain may be registered or managed through a third-party provider, such as:

GoDaddy
Namecheap
Network Solutions
Cloudflare
Squarespace Domains

Log in to the company that manages your domain and confirm that the registration is active. If the domain expired, renew it through that provider.

After renewing the domain, confirm that its DNS records or nameservers still point to PhotoBiz. Contact PhotoBiz Support after the domain is working again so our team can review and reset the SSL certificate when needed.

PhotoBiz cannot renew or modify a domain registered with another company.

Your Domain Is Not Pointing to PhotoBiz

An SSL certificate cannot be issued correctly unless the domain points to the PhotoBiz website it is meant to secure.

The domain connection may change after:

Updating nameservers
Editing DNS records
Transferring the domain
Connecting the domain to another website platform
Renewing an expired domain
Moving the website to PhotoBiz 9

Confirm that your domain points to your active PhotoBiz 9 website. If you are unsure which DNS records or nameservers to use, contact PhotoBiz Support before making additional changes.

After the domain connection is corrected, our Support team can reset the SSL certificate if necessary.

You Recently Changed Your DNS Settings

Changes to your domain’s DNS records or nameservers may take time to update across the internet.

During this process, some visitors may reach your new PhotoBiz website while others are still directed to a previous website or server. This can temporarily cause a security warning.

Confirm that the domain points to your PhotoBiz 9 website. Avoid making repeated DNS changes while the current updates are still processing because each new change may extend the amount of time needed for the domain to update.

If the domain continues to display a “Not Secure” warning after the DNS changes are complete, contact PhotoBiz Support so our team can review the domain connection and SSL certificate.

You Reactivated a Previously Offline Website

If your PhotoBiz website was offline and you recently reactivated your Website Package, the SSL certificate may need to be reset.

First, confirm that your domain points to the active PhotoBiz 9 website. Then contact PhotoBiz Support and ask our team to review the SSL certificate.

You Recently Changed Your Domain Name

An SSL certificate is issued for a specific domain name. When you replace your website’s main domain, a new SSL certificate must be issued for the new address.

Complete the domain change and make sure the new domain points to your PhotoBiz 9 website. PhotoBiz will begin issuing an SSL certificate for the new domain after it is connected.

Contact PhotoBiz Support if the new domain continues to display a “Not Secure” warning.

You Are Visiting an Old Website Address

A secure connection only applies to domains that are currently connected to your PhotoBiz website.

Check the address in your browser and confirm that you are visiting the correct domain. An old domain, temporary website address, outdated bookmark, or domain that is no longer connected may display a warning or load a different website.

You can review your current main domain by selecting DOMAINS from the left-side menu in your PhotoBiz account.

Your Website Contains Insecure Third-Party Content

Your website may have a valid SSL certificate but still load content from an unsecured third-party source. This is sometimes called mixed content.

Mixed content may include:

Images loaded from an external website
Embedded forms
Videos or iframes
Tracking scripts
Custom HTML
Third-party widgets

Review any custom code or external content added to your website. Make sure each external website address begins with https:// instead of http://.

This issue is most likely to affect content added through an HTML Block, custom tracking code, or an older third-party embed.

If the third-party provider does not support HTTPS, remove the content or contact the provider for a secure version.

Your Browser Is Showing an Older Warning

Your browser may continue to display a previous security warning after the domain connection or SSL certificate has been corrected.

Try the following:

Open the website in a private or incognito browser window.
Test the website in another browser.
Test the website on another device.
Confirm that you are entering the correct current domain name.
Remove any outdated bookmark and create a new one.

If the warning appears in multiple browsers and on multiple devices, contact PhotoBiz Support so our team can review the website.

Before Contacting PhotoBiz Support

Before contacting Support, confirm the following:

Your Website Package is active.
Your website is built in PhotoBiz 9.
Your PhotoBiz 9 website is online.
Your domain registration has not expired.
Your domain points to PhotoBiz.
You are visiting the correct domain name.
The warning appears in more than one browser or device.
Any recently added third-party content uses HTTPS.

Please also provide the exact website address displaying the warning. A screenshot of the browser message may help our team identify whether the issue affects the main domain, an old domain, or a specific website page.

Need Help?

Our Passionate Support team is always here to assist you!

Call us at 866.463.7620
Chat with us live by logging into your account
We're available Monday – Friday, 9:00 AM – 6:00 PM EST

Your website's security is our priority — let us help you get everything running smoothly!

Let PhotoBiz Update Your Website

If your website uses an older PhotoBiz platform and you would prefer assistance moving it to PhotoBiz 9, our Pro Services team can help.

The We Build It For You service can update your website design, organize your content, and help optimize your website for search engines.

Learn more about the We Build It For You service

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