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Why Can't I See My Images?

June 03, 2025 | By: PhotoBiz Knowledge Base

Troubleshooting Image Display Issues in the Website Builder

When you upload images to your PhotoBiz Website Builder, they’re automatically resized for optimal display and faster loading. Images are adjusted to a maximum width of 3000px or a maximum height of 1730px, depending on their original aspect ratio.

If your images aren’t displaying correctly in your preview, here are a few common reasons — and how to fix them.

Issue: Placeholder Images Are Showing Instead of Your Photos

Why It Happens:
New accounts, pre-designed pages, and pre-designed blocks often include placeholder images as examples.

How to Fix It:
To remove a placeholder image:

  • Drag it to the Delete icon in the editor.

  • This clears the space and lets your uploaded images display correctly.

Issue: Only 10 Images Are Showing on Mobile

Why It Happens:
To keep your website loading quickly on mobile devices, PhotoBiz limits visible images to 10 per block by default. The rest load after a user clicks “Load More.”

How to Fix It:

  • In your image, list, or blog block settings, enable the Load More button.

  • You can also customize the button text (e.g., “View More Photos”).

Issue: Not Enough Rows or Columns to Display All Images

Why It Happens:
Your block may be set to show fewer rows or columns than needed.

How to Fix It:

  • Go to your block layout settings.

  • Increase the number of rows or columns to accommodate all uploaded images.

Keep in Mind:
Even with adjusted settings, mobile users will still only see 10 images at a time before needing to tap “Load More.” This keeps your site loading quickly on phones and tablets.
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