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Troubleshooting User Login Issues on PhotoBiz

July 12, 2024 | By: PhotoBiz Knowledge Base

PhotoBiz Users allows you to easily set up access for team members, service providers, and more, while controlling their access levels with permissions. Occasionally, your users may experience some difficulty logging in. This guide covers the most common issues PhotoBiz Customer Support has helped clients with.

User Did Not Receive Initial User Invitation Email

  • Have your user check their spam/junk folder and other folders to ensure it didn't go somewhere besides their main inbox.
  • If they don't have the initial email, you can either reset their password or delete their user account and add it back as a new one.

Incorrect Email Address Used At Login

  • Ensure the user is entering the same email address that was added as a user when they're logging into the PhotoBiz account.

Invalid Email Address

  • Ensure that the email address used to create the user account is valid, active, and one the user has access to. This will allow them to log into the account, request a password reset, or verify 2FA as needed.

Incorrect 2FA Phone Number

  • Ensure the phone number used for 2FA is active and can receive SMS/text messages so the user can get their 2FA code when logging in.

If your user(s) are still having trouble logging in, our Customer Support team is available to help. You can call us toll-free at 866.463.7620 (Monday - Friday, 9am - 6pm EST) and we'll assist you or your users with logging in.

Learn More: 5 Reasons To Use PhotoBiz Users & Permissions

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