We make sure that the PhotoBiz platform works with the latest version of browsers and operating software and at least one version back. You may need to obtain updates or upgrades from time to time in order to continue using our tools. This guide has some common troubleshooting tips if you're having trouble with making updates on your PhotoBiz website builder.
Check For Updates
Be sure your computer is updated to the most up to date version of your Operating System and Web Browser. In case you need help with how to find updates, here are some of the most popular providers that we see our clients using.
PRO TIP!
We recommend using the latest version of Google Chrome browser for best results with the website editor.
Clear Your Browser Cache
As you're working on updating your website, occasionally your browser will cache your page and impact what you're seeing on your builder. Clear your browser cookies and cache and restart your browser.
Check Your Internet Connection
You can test your internet speed for free here: https://www.speedtest.net
If your internet connection is running slow, you may want to restart your router and make sure it's also up to date with any updates that it requires.
If you're still having trouble with updating your website, please give our Support Team a call at 866.463.7620, we're available Monday - Friday 9am - 6pm EST and we can help you troubleshoot further.
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