How to Change PhotoBiz Mailbox Behaviors in Apple Mail

How to Change PhotoBiz Mailbox Behaviors in Apple Mail on iPhone or iPad

Overview

The Mailbox Behaviors settings in the Apple Mail app control which folders are used for drafts, sent messages, deleted messages, and archived messages for your PhotoBiz Mailbox.

Changing these settings can be helpful if Apple Mail is saving messages to an unexpected folder or if you are seeing multiple folders for sent, deleted, or archived email.

This guide walks you through finding the Mailbox Behaviors settings on your iPhone or iPad, selecting the folder Apple Mail should use, and saving your changes.

Prerequisites

Before you begin:

Your PhotoBiz Mailbox must already be added to the Apple Mail app on your iPhone or iPad.
You should know which mailbox behavior or folder you want to change.

STEP ONE

Open the SETTINGS app on your iPhone or iPad.

Use the search bar in Settings to search for MAIL ACCOUNTS, then tap MAIL ACCOUNTS in the search results.

You can also reach this area by opening SETTINGS, tapping APPS, tapping MAIL, and then tapping MAIL ACCOUNTS.

STEP TWO

Tap your PhotoBiz Mailbox account from the list of mail accounts on your device.

This opens the settings for that specific email account.

STEP THREE

Tap ACCOUNT SETTINGS for your PhotoBiz Mailbox.

This opens the incoming and outgoing mail settings associated with the account.

STEP FOUR

Scroll to the bottom of the Account Settings screen and tap ADVANCED.

This opens the advanced settings for your PhotoBiz Mailbox in Apple Mail.

STEP FIVE

Under Mailbox Behaviors, tap the setting you want to change. Depending on your device and account configuration, you may see options for your Drafts Mailbox, Sent Mailbox, Deleted Mailbox, or Archive Mailbox.

These settings tell Apple Mail which folder on your PhotoBiz Mailbox server should be used for each type of message.

FINAL STEP

Select the folder you want Apple Mail to use for the Mailbox Behavior you are changing.

After selecting the folder, tap the back arrow to return to the Mailbox Behaviors screen. Tap the back arrow again to return to your account settings, then tap DONE to save the updated settings.

The folder you selected should now appear next to that Mailbox Behavior, and Apple Mail will use that location for future messages associated with that behavior.

Additional Options or Helpful Notes

Mailbox Behaviors control folder locations. These settings determine where Apple Mail stores messages such as drafts, sent messages, deleted messages, and archived messages for the account.
Changing a behavior does not move your existing email. Messages already stored in another folder remain there. The updated setting controls where Apple Mail stores messages going forward.
Folder names can vary. Depending on your account configuration, you may see folders with names such as Sent, Sent Messages, Trash, Deleted Messages, Drafts, or Archive.
Incorrect folder selections can create confusion. If sent, deleted, or archived messages appear in an unexpected folder, check the Mailbox Behaviors settings to make sure Apple Mail is using the correct server folder.
You usually do not need to change these settings if your email is working correctly. Mailbox Behaviors are most useful when troubleshooting how Apple Mail organizes messages.

About Apple Mail

Apple Mail is a third-party email application and is not operated by PhotoBiz. Apple may update the Mail app, Settings menus, or available options, so the screens on your device may vary slightly from the examples shown in this guide.

PhotoBiz Support can help you confirm settings related to your PhotoBiz Mailbox. Troubleshooting issues specific to the Apple Mail app, iOS, iPadOS, or your Apple device may require assistance from Apple Support.

Troubleshooting / FAQs

Why are my sent messages going into the wrong folder?

Open the Mailbox Behaviors settings and check the Sent Mailbox selection. Make sure Apple Mail is using the appropriate Sent folder for your PhotoBiz Mailbox.

Why do I have more than one Sent or Trash folder?

This can happen when an email application uses a different folder than the folder already configured on the mail server. Check your Mailbox Behaviors and make sure Apple Mail is mapped to the folder you want to use.

Existing messages in the other folder are not automatically moved when you change this setting.

What if I do not see the same options shown in this guide?

Available Mailbox Behaviors and menu locations can vary depending on your iPhone or iPad software version and how the email account is configured. PhotoBiz Support can help you confirm your PhotoBiz Mailbox settings.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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How to Change PhotoBiz Mailbox Behaviors in Apple Mail on iPhone or iPad