How Can My Customers Use Gift Cards?

How Clients Use Gift Cards During Checkout in PhotoBiz

Overview

PhotoBiz Gift Cards allow clients to apply a prepaid balance toward eligible purchases during checkout. Gift cards can be used with Scheduler, Client Galleries, and your ECommerce store.

Clients enter their gift card code during checkout, and PhotoBiz applies the available balance toward the order. If the gift card does not cover the full purchase, the client can pay the remaining amount using one of the payment methods you have enabled.

This guide explains where clients can use PhotoBiz Gift Cards, how gift card balances are applied during checkout, and what happens when a gift card covers all or part of an order.

Where Clients Can Use Gift Cards

Gift cards can be used during checkout for eligible purchases made through:

Scheduler
Client Galleries
ECommerce

Gift cards cannot be applied to:

Invoices
Forms

How Gift Cards Work During Checkout

When a client reaches the payment screen for an eligible purchase, they can enter their gift card code and apply it to the order.

PhotoBiz checks the available gift card balance and applies it toward the amount due. What happens next depends on whether the gift card covers the full purchase or only part of it.

When the Gift Card Covers the Full Purchase

If the gift card has enough available balance to cover the full order total, the client can complete the purchase using the gift card.

If the gift card balance is greater than the order total, PhotoBiz uses only the amount needed for the purchase. The unused balance remains available on the gift card and can be used toward a future eligible purchase.

Payment with Gift Card Balance After Purchase Example

A client has a $500 gift card and places a $390 order. The gift card covers the full $390 purchase, and the remaining $110 stays available for future use.

When the Gift Card Covers Part of the Purchase

If the gift card balance is less than the order total, PhotoBiz applies the available gift card balance and displays the remaining amount due.

The client can then pay the difference using one of the additional payment methods you have enabled for checkout.

Payment with Remaining Balance Due Example

A client has a $500 gift card and places a $740 order. The $500 gift card balance is applied to the purchase, and the client pays the remaining $240 using another available payment method.

Important Gift Card Details

Keep the following in mind when clients redeem Gift Cards:

Clients must enter a valid gift card code during checkout.
Gift cards can be used with Scheduler, Client Galleries, and ECommerce.
Gift cards cannot be applied to Invoices or Forms.
A gift card can be reused for future eligible purchases as long as it has a remaining balance.
If the gift card balance is greater than the purchase amount, only the amount needed for the order is deducted.
If the gift card balance is less than the purchase amount, the client can pay the difference using another enabled payment method.
Gift card usage is recorded with the completed order.

Managing a Gift Card Balance

You can manually adjust the amount available on a gift card through your PhotoBiz control panel.

For step-by-step instructions, see How to Edit the Amount of a Gift Card.

Changing the balance in PhotoBiz adjusts the amount available on the gift card. It does not send money back to the purchaser through your payment processor.

Refunding a Purchased Gift Card

If you need to refund the original transaction used to purchase a gift card, issue the refund through the connected merchant account that processed the payment.

Refunding the payment through your merchant does not automatically make the gift card unusable in PhotoBiz. After issuing the refund, delete the gift card or adjust its balance to $0 so it cannot be used toward a future purchase.

For step-by-step instructions, see:

Troubleshooting / FAQs

Where can clients use PhotoBiz Gift Cards?

Clients can use gift cards during eligible purchases made through Scheduler, Client Galleries, and ECommerce.

Can clients use Gift Cards on Invoices?

No. Gift cards cannot be applied to Invoices.

Can clients use Gift Cards on Forms?

No. Gift cards cannot be applied to Forms.

What happens if the gift card balance is higher than the order total?

PhotoBiz uses only the amount needed to complete the purchase. Any unused balance remains available on the gift card for future eligible purchases.

What happens if the gift card balance is lower than the order total?

The available gift card balance is applied toward the order. The client can then pay the remaining amount using one of the payment methods you have enabled.

Can a client use the same gift card more than once?

Yes. If a gift card has a remaining balance after a purchase, the client can use the same gift card code again for future eligible purchases.

Can I manually change the amount available on a gift card?

Yes. You can update the gift card amount through your PhotoBiz control panel. See How to Edit the Amount of a Gift Card for instructions.

How do I refund the original purchase of a gift card?

Process the refund through the connected merchant account that handled the original transaction. After issuing the refund, delete the gift card or adjust its balance to $0 in PhotoBiz so it cannot be used toward a future purchase.

Editing the gift card balance in PhotoBiz does not issue a monetary refund through your merchant.

Need Help?

Support Hours: Monday to Friday, 9am to 6pm EST

Phone: 866.463.7620

Support Channels: Phone, Live Chat, Support Ticket

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