How to Download Individual Client Gallery Photos

How to Download Individual Images from a Client Gallery with Free Downloads

Overview

PhotoBiz Client Galleries make it easy to download individual photos when your photographer has enabled free downloads. You can open a photo, click the Download icon, and enter your email address to save the image to your device.

The resolution available for download depends on your photographer's settings. Individual free downloads on mobile devices deliver web-sized images rather than original-resolution files. If you need original-resolution images, you can use Bulk Download to receive your selected Favorites or the entire gallery as a ZIP file, when those files are available.

This guide explains how to download individual photos, get original-resolution images, and choose the best download method for your device.

STEP ONE

Open the Client Gallery shared by your photographer and locate the photo you want to download.

If the event requires a password or email address to enter, provide the requested information to access your gallery.

STEP TWO

Click the photo you want to download to open it in a larger view.

At the bottom of the image, click the Download icon (downward arrow) to begin downloading that individual photo.

STEP THREE

If you haven't already entered your information during this session, you'll be prompted to enter your email address in the right-side menu.

Enter your email address to continue.

If your photographer requires a download code, you'll also need to provide that code to access free downloads.

FINAL STEP

After entering the required information, your image download begins automatically.

The photo will save according to your browser and device settings.

You can repeat these steps for additional images. During the same session, you should not need to enter your email address again.

Important: When downloading individual free images on a mobile device, you'll receive web-sized versions. These downloads do not generate an original-resolution ZIP file.

How to Download Original-Resolution Images

If your photographer offers original-resolution downloads, use the gallery's Bulk Download feature instead of downloading individual images on your phone.

You don't have to download the entire gallery. You can select one photo, several photos, or the full gallery, depending on what you need.

Download Your Selected Favorites

Click the heart icon on each photo you want to download.

After selecting your images, click the Download icon in the upper-right corner of the gallery to open the bulk download options.

Select your Favorites and click Start Download.

PhotoBiz prepares a ZIP file containing the selected images using the files stored on the photographer's account.

When original-resolution files are available and your photographer has enabled that resolution, the ZIP contains those original files.

Once the download is ready, you can save the ZIP directly from the gallery. You'll also receive an email containing a download link.

Download the Entire Gallery

If your photographer has enabled free downloads and you want every available image, click the Download icon in the upper-right corner of the gallery.

Choose the full gallery from the available download options and click Start Download.

PhotoBiz prepares the images together in a ZIP file.

For complete instructions, see How to Bulk Download Images in PhotoBiz Client Galleries.

Understanding Image Resolution and Download Settings

Your photographer determines which image resolution is available for free downloads.

PhotoBiz provides three resolution options:

Web Size – Low Resolution: Images up to 1500 × 865 pixels.
Web Size – High Resolution: Images up to 3000 × 1730 pixels.
Original File Size – Full Resolution: Original uploaded images, up to 50 MB per file, when the photographer has the Original Files Premium Upgrade and the original file is available.

The selected resolution determines which files are available through the gallery's download process.

Even when the photographer has enabled Original File Size – Full Resolution, individual free downloads on mobile devices deliver web-sized images. Use Bulk Download to receive the original-resolution files.

If you're unsure which resolution your photographer has made available, contact them directly.

What to Expect When Downloading

Individual Free Downloads

When you download an individual image, the photo saves directly to your device.

On mobile devices, these downloads are web-sized and do not generate a ZIP file.

Bulk Downloads and Favorites

When you start a Bulk Download, PhotoBiz displays a confirmation screen while preparing your selected images.

Once the ZIP file is ready, you can download it directly from the gallery.

PhotoBiz also sends an email containing the download link.

Bulk download links remain available for 7 days.

After downloading the ZIP file, extract it to access your individual images.

Purchased Digital Images and Packages

If you purchase Digital Images or Digital Packages through a Client Gallery, your purchased files are delivered separately through a download link associated with your order after payment is completed.

The resolution available depends on the digital products purchased.

Helpful Notes

Downloading Original Files to Mobile Devices

Original-resolution photos can be significantly larger than web-sized images, with individual files potentially reaching 50 MB each.

For example, downloading 50 original-resolution images at 50 MB each would require approximately 2.5 GB of storage. Keeping both the downloaded ZIP file and the extracted images could require nearly twice that amount of space.

For larger original-resolution downloads, we recommend using a desktop or laptop computer.

You can download and extract the ZIP file on your computer, back up your original images, and transfer selected photos to your mobile device as needed.

If you only need images for viewing on your phone or sharing online, web-sized downloads may be sufficient. For printing or editing, use the resolution recommended by your photographer.

Finding Your Downloaded Images

Downloaded images are generally saved to your device's default download location.

On a computer, check your Downloads folder. On a phone or tablet, check your browser downloads or file management app.

Opening ZIP Files

ZIP files package multiple images together in a single download.

After downloading the ZIP, extract it to access your individual photos.

iPhones and iPads can open ZIP files using Apple's built-in Files app.

See How to Open ZIP Files on iPhone or iPad.

Image Protection and Watermarks

Your photographer may use Image Protection or watermarks to help protect photographs displayed in their Client Galleries.

Depending on the selected Image Protection level, certain browser actions may be restricted. With High Image Protection, portions of the displayed photograph remain blurred while viewing the gallery.

These protections affect how images are displayed and help discourage unauthorized copying. They do not determine which image resolution your photographer makes available for authorized downloads.

Watermarks displayed over gallery images are not automatically added to downloaded files.

Download Availability

Your photographer controls whether free downloads are enabled.

If you don't see a Download icon, free downloads may not be available for that event.

If your photographer has enabled downloads that require a code, you'll need the code they provided before downloading.

For questions about specific images, purchases, download permissions, or gallery access, contact your photographer directly.

Troubleshooting Original File Downloads

NEED HELP?

Our Passionate Support Team Is Here for You.

Having trouble downloading photos from a Client Gallery? Our team can help you troubleshoot download issues and access your files. For questions about specific images or purchases, please contact your photographer directly.

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866.463.7620
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