Sales Tax Is Not Being Collected

If sales tax is not appearing on an invoice or during checkout, check the following:

STEP ONE: Confirm Sales Tax Is Enabled

• Go to Site Settings → Taxes.

• Verify that Sales Tax is turned ON.

• Make sure a tax rate has been entered (for example, 6.5%).

STEP TWO: Verify Product Tax Settings

• Navigate to Store → Products (or Packages, depending on what’s being sold).

• Edit the affected product or package.

• Confirm that “Taxable” is enabled.

  • If this is unchecked, tax will not be applied—even if tax is enabled globally.

STEP THREE: Check Client Address Information

• Sales tax is calculated based on the client’s billing/shipping address.

• Open the invoice and confirm the client has:

  • State selected

  • Zip code entered

• If the address is incomplete, tax may not calculate.

Helpful Guide:

• How To Fix Missing Sales Tax on Invoices