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How do I set up an automatic message response to my forms?

Jul 15 2026 | By: PhotoBiz Knowledge Base

How to Set Up an Automatic Response for Your PhotoBiz Forms

Overview

The PhotoBiz Forms & Contracts tool allows you to send an automatic email response whenever someone submits a form. You can use this message to confirm that you received the submission, explain when the sender can expect a reply, or provide helpful next steps.

This guide explains how to open a form, create a custom email subject and message, turn on the automatic response, and save your changes.

STEP ONE

Log in to your PhotoBiz account and click FORMS in the left-side menu.

This opens the Forms Dashboard.

STEP TWO

Click FORMS at the top center of the Forms Dashboard.

The Forms section displays the forms and contracts saved in your account.

STEP THREE

Find the form you want to update and click the form name to open it.

To create a new form, click CREATE NEW FORM and complete the initial form setup before configuring the automatic response.

STEP FOUR

Click the gear icon in the top-right corner of the form editor. Click SETTINGS in the dropdown menu.

This opens the settings for the selected form.

STEP FIVE

Locate the Thank You Message section. Enter the subject line recipients should see in the Subject field. Enter your automatic response in the Message field.

Set Email Thank You Message? to YES. This allows PhotoBiz to email the message to the person who submits the form.

FINAL STEP

Click SAVE CHANGES.

Your automatic response is now active. Anyone who submits this form will receive your custom message at the email address entered on the form.

Automatic Response Ideas

You can use your automatic response to:

  • Thank someone for contacting your business
  • Confirm that you received the form submission
  • Share your normal response time
  • Explain what will happen next
  • Provide preparation or booking instructions
  • Link to pricing, frequently asked questions, or client resources
  • Let clients know when your studio is closed or unavailable

Keep the message brief and make the next step clear. Avoid including sensitive information because the response is sent through email.

Test Your Automatic Response

After saving your changes, submit a test entry using your own email address. Confirm that:

  • The form submission is completed successfully
  • The automatic response arrives in your inbox
  • The subject line is correct
  • The message is easy to read
  • Any included links work properly

Check your spam or junk folder if the message does not appear in your inbox.

Additional Options or Helpful Notes

You can use an automatic response to:

  • Thank someone for contacting you
  • Confirm that their form submission was received
  • Share your expected response time
  • Provide next steps before you reply
  • Send links to helpful information, pricing, booking pages, or client resources

Every PhotoBiz form includes a required email field, so the automatic response will be sent to the email address entered when the form is submitted.

After saving your auto-response, submit a test entry using your own email address. This helps confirm that the form is working and that the automatic message looks the way you want.

Troubleshooting or FAQs

Why did the sender not receive the automatic response?

Open the form settings and confirm that Email Thank You Message? is set to YES. The sender should also check their spam, junk, or promotions folder.

Make sure the sender entered a valid email address when completing the form.

Can I customize the subject and message?

Yes. You can enter a custom subject line and message in the Thank You Message section of the form settings.

Does the automatic response go to everyone who submits the form?

Yes. Once Email Thank You Message? is turned on, PhotoBiz sends the message to the email address entered with each successful submission of that form.

Can each form have a different automatic response?

Yes. Automatic response settings are managed separately for each form. You can create a different subject and message based on the purpose of each form.

Will changing one form affect my other forms?

No. Changes made in one form’s settings apply only to that form.

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